Senior Platform Engineer, Build & Run

Medallia is hiring a Senior Platform Engineer to build and operate its platform with an engineering-led, SRE approach. The role focuses on production automation, platform lifecycle ownership across Kubernetes, cloud, and on-prem environments, troubleshooting, infrastructure and database hygiene, and incident response.

Responsibilities

• Build automation and tooling that eliminates manual ops work, not scripts that patch over problems
• Use AI coding assistants and agentic workflows as a core part of your daily engineering, not a novelty
• Own platform lifecycle: provisioning, deployment (canary, blue/green, rollout), scaling, and decommissioning across Kubernetes, cloud, and on-prem
• Troubleshoot full-stack production issues, from database to API to infra
• Drive database and infrastructure hygiene: cloning, migration, decommissioning, orphan cleanup, without breaking production
• Sit in the on-call rotation and own escalations end to end
• Move fast without cutting corners. Meticulous execution under time pressure is the job, not the exception

Skills

• 5+ years in SRE, software development, or platform engineering, with real hands-on coding, not just scripting glue
• Demonstrated development experience: can build, review, and ship production code independently
• Either operating with fluency or attitude to learn and blend with AI-assisted coding and agentic tools (Claude Code, Cursor, Copilot, or equivalent) as part of how you build, not a side experiment
• Demonstrated Kubernetes experience: deployments, Helm, GitOps, canary/blue-green releases
• Cloud platform experience in at least one AWS or OCI
• Demonstrated understanding of system architecture: databases, message queues, load balancing, auto-scaling, caching, API layers
• Comfortable owning both the "build it" and "run it" sides of the platform
• Incident and change management experience in customer-facing production environments
• Demonstrated scripting/dev language experience: Python and Go
• Proven ability to multitask across incidents, builds, and strategic work without dropping any of them
• Experience with IaC (Terraform, Ansible, CloudFormation)
• Relational and NoSQL DB ops (PostgreSQL, Cassandra, MongoDB), including migration/cloning workflows
• CI/CD ownership (Jenkins, ArgoCD)
• Track record leading cross-team technical initiatives
• Security fundamentals: secrets management, SSL/cert lifecycle

Benefits

• Medical, dental, and vision benefits; 401(k); short-term and long-term disability; life and AD&D insurance; statutory leaves; paid parental leave; and paid holidays. Benefits and eligibility may vary by location and role.
• Hybrid role, 3 days per week onsite.

Company Overview

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