Receptionist

Key performance areas

Front Office and Reception Management

• Serve as the first point of contact for parents, learners, staff, and visitors.
• Welcome visitors in a professional and friendly manner.
• Manage the reception area to ensure a positive and professional image of the school.
• Ensure visitors adhere to school access and security procedures.

Communication and Customer Service

• Manage incoming calls, emails, and general enquiries professionally and efficiently.
• Direct enquiries to the appropriate departments and staff members.
• Provide accurate information regarding school procedures and services.
• Build positive relationships with learners, parents, and stakeholders.

Administrative Support

• Provide administrative support to the school management team and various departments.
• Prepare, maintain, and file documentation accurately.
• Assist with data capturing, record keeping, and document management.
• Support general office administration activities as required.

Learner and Parent Support

• Assist learners, parents, and visitors with routine enquiries.
• Facilitate communication between parents and school personnel.
• Ensure a high level of customer service and stakeholder satisfaction.

Diary, Mail, and Correspondence Management

• Distribute incoming mail and courier deliveries.
• Coordinate outgoing correspondence and courier collections.
• Assist with meeting arrangements, bookings, and diary administration where required.
• Maintain communication logs and relevant records.

Event and Operational Support

• Support school functions, open days, information evenings, and special events.
• Assist with administrative requirements related to school initiatives and programmes.
• Provide operational support during peak enrolment and registration periods.

Compliance and Records Management

• Maintain confidentiality of learner, parent, and staff information.
• Ensure compliance with school policies and administrative procedures.
• Maintain accurate records and filing systems.

Qualifications, experience and skills

• Grade 12 (Matric).
• Relevant qualification in Office Administration, Business Administration, Customer Service, or a related field will be advantageous.
• Previous experience in a receptionist, front office, customer service, or administrative role.
• Experience within an educational environment will be advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Excellent verbal and written communication skills.
• Professional presentation and telephone etiquette.
• Strong organisational and multitasking abilities.

Closing date: 11 November 2026.