Executive - Soft Service

Job Title

Job Description Summary

Job Description

About the Role:

• Daily Site Operations - Conduct Briefing to all Shift Supervisors / Janitors / Chamber Maids. Check on their availability throughout the shifts. Leaves needs to be managed and ensure no hurdles in Housekeeping operations. Conduct rounds to all common areas of the property, staircases, clubhouse, driveways, basements, lift lobbies, Food Court, PM office, all utility areas and ensure cleanliness is maintained across all these areas. Check for availability of enough stock of consumables and chemicals. Ensure safety during housekeeping activity and use appropriate signage’s during cleaning of floors. To monitor the activities in the areas of Landscaping, OWC, Pest control and ensure the quality services by all the service providers and maintain appropriate documents. Proper upkeep need to be maintained across the property.
• Waste Management needs to be monitored and no debris allowed anywhere in the campus. All materials and equipment’s and placed in respective areas allocated and ensure the availability at all times.
• Closing of Helpdesk Logged Calls -Complaints / Requests: Timely closure of all Complaints and Requests logged by Clients through Apna complex/ telephone and internally logged by PM services team to be tracked and closed as per SOP and Flow Chart provided. Daily Helpdesk report to be obtained from Helpdesk and report to PM for compiling daily report.
• Management of all Sub-Vendors under Soft Services: Ensure all Services as per Scope / SLA are complied by Sub-Vendors, Viz: HK, Waste Management, Pest Control & Landscaping. Vendor Evaluation process need to be conducted for the above service vendor and document need to be maintained at site. Monthly performance need to be evaluated and scoring need to be done accordingly. the improvement area shall be mentioned and the final score document need to be duly signed by both the parties. Month on month score need to be tracked and low performance need to be reported to Property Manager.
• Record / invoice Management: Up keeping of all the documents as per site specifics. Ensure timely release of Shift / Daily Report, Handing / taking Report, Monthly Management Report. Ensure site round records are maintained, all incidents are reported within 24 hours of occurrence with an incident report to client post approval from PM. Ensure PM services invoices being raised in coordination with the PM and corporate credit control team with in the stipulated time period. Vendor invoices need to be certified as expected by the MC. Maintain inventory of all the HK consumables, reorder level, chemical management, MSDS and create good awareness within the team for effective usage of chemicals and consumables. The records of consumption need to be maintained and reported in MMR.
• Scheduling, Coordinating and Controlling of Site activities: Timely completion of scheduled tasks on the shift, either in house or through outsourced Vendors. Coordinate access and cross support of various vendors. Monitor various contractor tasks as to they do not disturb any of the on going services at site.
• Team Management and Training: Training &Team Building- Allocate team for daily/ weekly and deep-cleaning activities. Daily /Weekly Briefings / debriefing of the soft services vendor team. Induction/Training of new team members once a month. Training of resources within team, brief PM on requirements of various training needs of the team. Ensure that issues like shift Rosters are resolved and every team member is given even work load. PM in team building measures, ensure vendor training programs are carried out as scheduled and record need to be maintained. Internal Training/clarity net training details need to be shared to corporate on monthly basis and tracked at site level for high performance.
• Client Focus: Makes customers and their needs a primary focus. Understands and is responsive to customers’ needs. Develops long term customer relationship. Facilitates win-win outcomes. Daily property round with the supervisor and regularly share the observations for closure. Any observations need to be recorded in helpdesk and track for closure.
• Teamwork & Collaboration: Builds relationships within vendor team and vendors deployed on site to obtain cooperation and synergy of delivery module. Demonstrates commitment to common goals. Establishes good relationship with peers and have an active sharing network with peers. Timely attend all sub vendor staff / HR issues and resolve in coordination with the respective supplier.
• Growth & Learning Commitment: Ensures self-development and to be the role model. Masters new technical knowledge and market information. Seeks feedbacks from others and is receptive to new ideas and perspectives. Utilizes the Company provided learning resources. i.e., E-learning
• Best Practice : Ensure all invited programs conducted by C&W attended and ensure one best practice / month is implemented and reported to PM

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• Graduate
• undefinedWork Experience Minimum Experience - 5 Years in the same profile with corporateundefinedCompensation : Commensurate with market

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

INCO: “Cushman & Wakefield”