Remote Site Coordinator (Cantonese)

Job Title

Job Description Summary

You will play a key role in shaping how the workplace is experienced every day, contributing to seamless operations, meaningful interactions, and a service culture that reflects the client’s high-touch, people-centric strategy. Whether engaging with employees, partners, or visitors, you will help ensure consistency, quality, and excellence across all touchpoints and workplace environments.

Guided by a high-performance mindset and an elevated service philosophy, you will support the creation of experiences that are intuitive, efficient, and aligned with the client’s Corporate Real Estate vision. Your work will contribute to operational excellence across the portfolio, enabling a workplace that is welcoming, productive, and representative of an esteemed global brand.

The Remote Site Coordinator (RSC) is responsible for delivering client facing services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. C&W’s Remote Site Management service provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the APAC Region.

This role will require the holder to operate in accordance with established and developing processes, material and management systems aimed at providing remote site management support to range of sites across the APAC region. The RSC will work either independently or as part of a team to provide site coordination services for the assigned portfolio.

Job Description

Responsibilities

1. Operations Support

• To help prepare, assist and implement an effective remote site support service aimed at meeting the remote facilities and property support needs of a wide and varied managed property portfolio distributed through-out the APAC region.
• To develop and continuously improve business process, practices and management systems that enable and support the Remote Site Management function.
• To build, and then sustain, competency and capacity within the Operations Hub for a suite of remote site management services including but not limited to:
  • Site based Vendor engagement, deployment, coordination, and management
  • Site based Occupier engagement, liaison, and relationship management
  • Assist in collection and collation of Building & Facilities related information and data sets
  • Maintain Remote Site Management related Standard Operating Procedures
  • Site service work request handling, management, and closeout (via work order management system and/or direct work request via email / IM / telephone etc.
  • Reporting status, progress and performance for the managed portfolio and properties
• To communicate (liaise, consult and inform wherever fitting or necessary) clearly, effectively and promptly (in any format whether written or oral) with senior business leaders, colleagues, other business unit managers, subordinates and both internal and external clients.
• Manage personal inputs, priorities and outputs as needed to meet deadlines and delivery dates per agreed schedule and program.
• Constantly deliver high quality, accurate and value rich outputs according to the reasonable expectations of the leadership team.
• Consistently demonstrate thought leadership and experience as a remote site facilities and operations management subject matter expert.
• Manage relationships with both internal and external customers, clients, prospects, contractors, consultants, and other stakeholders in a constantly professional and result orientated fashion.
• Undertake other related duties and responsibilities as may from time to time be negotiated and assigned by the leadership team.
• Continuously represent yourself and Cushman & Wakefield, both internally and externally, as a qualified, capable, and experienced real estate, workplace, and facilities management services provider.

2. Administrative & Process Support

• Perform a range of administrative tasks to support country teams, ensuring smooth day-to-day operations.
• Support the preparation and maintenance of operational documents, procedures, and guidelines.
• Assist in maintaining compliance with internal policies and standard practices.
• Help update and manage key documents such as contact lists, trackers, and contingency plans.
• Maintain daily, weekly, and monthly reporting cycles, ensuring timely submission and alignment with stakeholder requirements.
• Maintain and regularly update operational documents, including playbooks, call trees, and the Business Continuity Plan (BCP), to ensure accuracy and preparedness.
• Provide training and knowledge-sharing sessions for country teams to ensure consistent understanding of processes, systems, and best practices.

3. Financial & Invoice Support

• Create, manage, and track Purchase Orders (POs) to ensure accuracy, timeliness, and compliance with standard operating procedures.
• Assist in invoice processing, including validation, tracking, and coordination with vendors and internal teams.
• Help monitor payment status and follow up on discrepancies or outstanding items.
• Assist in financial reporting and data consolidation to support operational and finance requirements.
• Collaborate closely with Finance to resolve system issues, discrepancies, and other finance-related concerns.

4. Operational Excellence

• Support the client’s broader Corporate Real Estate and workplace strategy by proactively identifying operational needs, potential risks, and service gaps, ensuring they are addressed through the appropriate processes and channels.
• Collaborate closely with cross-functional teams-including property management, technical services, workplace operations, housekeeping, and third-party partners-to drive timely, high-quality resolution of issues across all workplace environments.
• Uphold safety, security, compliance, and confidentiality standards to maintain a reliable, well-governed, and trusted workplace experience.
• Contribute insights, observations, and recommendations that enhance service quality, streamline workflows, and elevate the overall employee, guest, and stakeholder experience.

5. Collaboration & Cross -Support

• Work proactively and collaboratively across teams to anticipate needs and support colleagues, stakeholders, with a seamless, solution-oriented approach.
• Partner with workplace, facilities, operations, and experience teams to deliver cohesive, end-to-end service across all zones and work environments.
• Assist with events, tours, executive engagements, and special onsite activities to help create a polished, well-coordinated experience for employees and guests.
• Provide flexible support across the site as needed to maintain consistent service standards and ensure smooth daily operations.

Qualifications & Requirements

Key Competencies

• Strong coordination and organizational skills
• Clear communication and stakeholder engagement
• Attention to detail and accuracy
• Basic financial awareness (invoicing, tracking, reconciliation)
• Adaptability and willingness to learn
• Problem-solving and proactive mindset

Experience and Education

• Diploma or Bachelor’s degree (or equivalent experience)
• Proficient in spoken and written English and Cantonese
• Must have 1-3 years facility management and remote site operational exposures
• Advanced skills in MS Office such as powerpoint, word, excel etc.
• Must be internet savvy and with advanced IT skills providing remote communications
• Willing to work in shifting schedules as well as holidays

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO Statement

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion
• We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us. #s-premium

INCO: “Cushman & Wakefield”