Senior Product Manager

Overview

Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Job Description

Hi, my name is Megan Berry, Senior Director of Product at Customer.io, and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want. Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes.

Responsibilities

• - Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• - Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
• - Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• - Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• - Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
• - Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• - Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• - Look at product metrics and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

Required Skills

• - 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• - Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• - Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• - High product intuition balanced with humility and experimentation - comfortable being wrong, eager to learn quickly.
• - Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• - Experience using or developing AI-powered tooling in your product workflow.
• - Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.
• - Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
• - Experience with SMS/RCS or other messaging channels is a plus.

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• - 16 weeks paid parental leave.
• - Unlimited PTO.
• - Stipends for remote work and wellness.
• - A professional development budget.