Salesforce QA Engineer - Service Cloud
First seen by Alion on Nov 12, 2026.
About the role:
Ownership of quality for a Service Cloud rollout that moves a global technology company's consumer product support onto Salesforce. You will test new support processes, integrations and a large data migration, and help build the regression suite the team runs on every release. The same team is starting to use AI agents on Salesforce, so testing what an agent can and cannot change is part of the future scope.
What the role does:
- Plan and run functional, integration, regression and UAT testing for Service Cloud: cases, routing, entitlements, knowledge, channels.
- Write test cases from user stories and keep traceability in Jira or a test management tool.
- Build and maintain automated tests for Salesforce (Provar, Copado Robotic Testing, ACCELQ, Selenium or similar) inside the CI/CD pipeline.
- Validate data migration: record counts, field mapping, relationships, attachments and history.
- Test profiles, permission sets and sharing so each user sees and edits only what they should.
- Report defects clearly, retest fixes, and support business users through UAT.
Must have:
- 4+ years in software QA, 2+ years testing Salesforce.
- Hands-on Service Cloud testing (case management, Omni-Channel or similar).
- Test automation on Salesforce with at least one of the tools above.
- Solid understanding of Salesforce security: profiles, permission sets, sharing, field-level security.
- API testing with Postman or similar.
- Clear written and spoken English; comfortable working with US teams.
Nice to have:
- Testing AI features or agents: Agentforce, Einstein, or LLM assistants, including checking what an agent is allowed to change.
- Data migration testing at scale.
- Release tooling: AutoRabit, Copado, Gearset.
- Salesforce Administrator certification; ISTQB.
Total Experience: 4 - 8 years
Skills
Software Quality Assurance, Testing, Automation Testing, Salesforce, Copado, Selenium, RESTful API, CI/CD, Salesforce Service Cloud, Provar Testing Tool