NOC Engineer

Monitor, maintain, and ensure reliability of Cyara's global SaaS platform across AWS, Linux/Windows, and VoIP/Contact Center systems. Work with Support to maintain uptime SLAs, diagnose issues, perform upgrades, and drive automation and AI-driven operational efficiency. This is a 24x7 rotational role requiring autonomous, immediate response to critical alerts.

The ideal candidate either brings hands-on automation experience or demonstrates a strong willingness to learn and implement automation practices, contributing to the team's evolution toward an SRE model

Key Responsibilities:

• Monitoring & Incident Response: Monitor platform health via Grafana IRM, CloudWatch; respond to alerts within SLA
• Cloud & Infrastructure: Manage AWS infrastructure (EC2, ASG, EBS, Lambda, VPC); administer Linux & Windows servers
• VoIP & Contact Center: Troubleshoot VoIP (SIP/H.323), SBCs, IVR/Contact Center platforms (Avaya, Cisco, Genesys)
• Application Support: Provide application/product support for Cyara SaaS (CloudBroker, CEN, Web, RMQ)
• Automation & AI: Leverage AI-assisted tools for log analysis, triage recommendations, and predictive alerting
• Cost Monitoring: Track AWS spend via Cost Explorer; identify right-sizing and savings opportunities
• Documentation: Maintain SOPs, RCA documents, runbooks; improve monitoring and alerting workflows
• Communication: Coordinate with Customer Support teams and provide clear, structured incident updates
• Shift Pattern : 24x7 rotational shifts (nights, weekends, holidays)

Technical Skills:

Domain

Required Skills

AWS Cloud

EC2, ASG, EBS, ELB, Lambda, VPC, Route53, CloudWatch, IAM, S3, Cost Explorer

OS & Servers

Linux (Ubuntu/CentOS/RHEL), Windows Server, MSSQL basics

VoIP & Telecoms

SIP, H.323, RTP, SBC management, Wireshark, carrier coordination

Contact Center

IVR platforms (Avaya, Cisco, Genesys), call flows, agent routing

Networking

TCP/IP, DNS, DHCP, SMTP, BGP, routing/switching fundamentals

Monitoring

Grafana IRM, CloudWatch, Sumologic, Splunk, PagerDuty

Automation

Bash, Python, PowerShell; Terraform/Packer/Chef (exposure)

ITSM

Incident, Change, & Problem Management; RCA documentation

Qualifications:

• Bachelor's in CS, IT, or related field
• 1-3 years in NOC/Application Support/Infrastructure Operations

Nice to Have:

• AWS certifications (Cloud Practitioner / SA Associate / SysOps)
• Containerization (Docker, ECS/EKS) and CI/CD pipelines
• AIOps/ML-driven operations tools
• Message queuing (RabbitMQ, Kafka)