Technical Support

Job Title: IT Application Support Engineer

Main Responsibility:

 Provide application support to KHS Worldwide users

 Handle first- and second-line support for engineering applications (Creo, AutoCAD, Catia

etc.) and other applications

 Diagnostic application error on client computers and resolve incidents, service requests,

and other issues in a timely manner.

 To able to installation & configuration of application support & handle to configure server

components

 Regularly monitor application performance and maintain the availability of application for

users

 Analyze recurring problems and identify long-term solutions.

 Create and maintain technical documentation, user guides (SOP), and knowledge base

articles.

 Support to users & other team members for application upgrades, patches, and

maintenance schedules.

 Handle integrations project, testing new application before deployments rollout.

 Provide training and support to end users on application functionality.

Qualifications:

 Bachelor’s degree in computer science, Information Technology, or a related field.

 2+ years of experience in application support, software maintenance, or a related IT role.

 Understanding of Windows (Client / Server) environments.

 Familiarity with ticketing systems (e.g. Topdesk, ServiceNow, JIRA etc.)

 Basic scripting knowledge (e.g.Java, C#, Visual Basic, PowerShell, Python) is a plus.

 Strong analytical, problem-solving, and communication & English-speaking skills.

 Ability to work independently

Skills

Technical support, Microsoft Windows Server, Software installation, Software Configuration Management (SCM), Troubleshooting