Lead Security Engineer IGA

About the Job

Lead Security Engineer of Identity & Access Management, Managed Services, will help ensure the smooth delivery of our IAM Managed Services to our clients. The Lead Security Engineer will oversee the daily operations of our Managed Services team. This includes managing a team of experienced professionals, maintaining service level agreements and goals, and upholding the highest standards of quality delivery to our clients. Additionally, the Lead Security Engineer will collaborate with teams to achieve. An important part of your role will be to establish internal and external relationships with all team members. You'll identify risks within engagements and raise any issues with senior management.

You will report to Senior Manager IAM.

Responsibilities

• Demonstrate deep technical proficiency in Identity and Access Management (IAM) Operations, with a focus on Identity Governance and Access Management solutions such as SailPoint ISC, SailPoint IIQ, Saviynt and others.
• Lead a team of IAM professionals, promoting a culture and supporting professional growth through development.
• Be the primary contact for clients, ensuring high-quality service delivery, managing expectations.
• Oversee delivery of IAM Managed Services, ensuring compliance with Service level agreements, Goals, and industry best practices.
• Design, implement, and improve operational policies to enhance service quality and delivery efficiency.
• Allocate resources, manage team workloads, and ensure training and support to meet evolving client needs.
• Lead incident response and root cause analysis for production issues and IAM tool outages, ensuring resolution within Service level agreement and implementing preventive actions.
• Manage projects to improve service quality, operational efficiency, and client satisfaction through data-driven insights and partner feedback.
• Deliver presentations and lead client-facing meetings, including Quarterly Business Reviews (QBRs) and monthly Goal reporting calls to review progress and identify areas for improvement.
• Participate in pre-sales engagements by explaining the value and scope of IAM solutions to prospective clients.
• Track team performance and service metrics, providing regular reports and recommendations for continuous improvement.
• Lead customer-focused environment while managing multiple ongoing projects and operational activities.
• Ensure seamless support coverage for North American and European clients by aligning with their time zones and handling critical incidents as part of on-call responsibilities.

Requirements

• 8+ years of experience in IAM operations with at least 3 years' experience in a similar role
• 5+ years of Managed Services operations experience with one of the tools - SailPoint ISC, SailPoint IIQ, Saviynt.
• Participate in pre-sales discussions with potential clients, understanding their requirements, and working with solution architects to design IAM solutions tailored to their needs.
• Develop comprehensive Statements of Work for client engagements, outlining project scope, goals, deliverables, and resource requirements.
• Knowledge of IAM solutions, technologies, and industry best practices.
• Experience in client relationship management and Team management skills.
• Knowledge of data analytics methods
• We consider possession of IGA-related certifications.