Senior Security Engineer, SailPoint ISC

Cyderes • 2 months ago
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Salary
≈ $26k – $59k per year (Estimated)
Location
Remote/Hybrid (Bengaluru, India)
Seniority
Senior · 5+ years exp
Employment
Full-Time
Overview
Company
Impact
Profile match

Cyderes

cyderes.com • HQ: Kansas City, United States • 501-1000 employees • Est. 2017

Role Summary

We are looking for an experienced Senior Security Engineer to support SailPoint Identity Security Cloud (ISC) Managed Services. You will provide Level 2 (L2) and Level 3 (L3) operational support, ensuring platform stability, resolving complex technical issues, and delivering exceptional customer service.

You will report to Lead Security Engineer.

Responsibilities

  • Provide L2 and L3 operational support for SailPoint Identity Security Cloud (ISC).
  • Troubleshoot and resolve complex incidents, service requests, and platform-related issues.
  • Perform configuration updates, connector management, workflows, transforms, rules, and lifecycle event troubleshooting.
  • Support application onboarding, provisioning, access requests, certifications, and identity lifecycle management.
  • Collaborate with engineering and development teams to resolve product and integration issues.
  • Engage directly with customers, lead technical discussions, and provide regular service updates.
  • Create service improvements, automation plans, and knowledge management activities.
  • Participate in root cause analysis (RCA), problem management, and implementation of preventive measures.

Requirements

  • 5+ years of overall experience in Identity and Access Management (IAM) / Identity Governance and Administration (IGA).
  • Minimum 3 years of hands-on experience with SailPoint Identity Security Cloud (ISC).
  • Hands-on experience in SailPoint ISC operations, administration, and managed services.
  • Experience supporting L2/L3 incidents in an enterprise IAM/IGA environment.
  • In-depth knowledge of ISC modules, including Identity Lifecycle Management, Access Requests, Access Certifications, Provisioning, Roles, Policies, Workflows, Transforms, Rules, and Application Integrations.
  • Experience troubleshooting connectors, REST APIs, identity synchronisation, aggregation, provisioning, and lifecycle-related issues.
  • Experience with application onboarding, connector configuration, and integration best practices.
  • Experience working in a Managed Services environment supporting global customers.
  • SailPoint Identity Security Cloud (ISC) certification is an added advantage.
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