Service Engineer - BESS - Hyd

Position - Service Engineer - BESS

Location: Hyderabad

Employment type - FULL-TIME

Position Reports to Head - Lead Service

“If everything seems under control, you are not going fast enough!”

At Cygni Energy, our people are our greatest asset and biggest differentiator. They are passionate about results, and also believe in having a lot of fun along the way. Come and Join Us.

Our Business: Incubated at the “Incubation cell” of IIT Madras, Cygni has emerged as India’s leading storage technology company with established cutting-edge expertise in EV and Energy Storage. Focused on building alternative energy storage solutions for EVs 2W and 3W. Solving challenges of traditional Li-Ion batteries for mass adoption of EVs across automotive platforms. Cygni is a thought leader in the Energy Storage and EV batteries.

At Cygni, we are rethinking energy with game changing battery technologies. Each battery application have different needs and require different solutions. We believe our Energy Storage systems will be a key part of the future of electric grid. Cygni Energy, headquartered at Hyderabad, India, is a New Age Energy Generation, Storage, and Processing Technology Solutions Enterprise. It has the choicest of corporate and government clients, all delighted with offerings and services. Reach out to us for Electric Vehicles (2 Wheelers and 3 Wheelers) Smart BMS controlled Batteries and Rooftop Solar Hybrid Solutions (DC/AC).

Responsible for market development, and operational sales work with assigned Key Accounts. Leads sales and product management efforts to assigned Automotive Key Accounts. Leads the selling process for all battery products. Acts as primary point of contact for assigned Key Accounts. Leverages relationship between customer, market and Cygni management. Analyses feasibility of technical specs in RFQ’s.

The most successful employees at CYGNI are results-driven and able to continuously adapt to an ever-changing environment. They not only work well in our environment but also have the drive to succeed when they are on their own. A strong focus on fairness and honesty with a humble attitude is what defines our top performers. Is that you? Currently, CYGNI seeks your application for Engineer - Service for earliest joining.

Location: Maheshwaram, Hyderabad (TS)

Responsible for centralized monitoring and coordination of BESS operations through cloud-based platforms, BMS/EMS data and MIS systems. The role will act as a key interface between the client, field service engineers and internal technical teams, ensuring timely monitoring, tracking and closure of complaints, installations and service activities.

The position will also be responsible for engineer performance monitoring, service MIS, complaint dashboards, client reporting and escalation management, with periodic field visits to understand site conditions and support critical issues.

Key Responsibilities

• Monitor the performance and health of BESS / Battery Systems through cloud-based monitoring platforms on a daily basis.
• Monitor and analyse BMS/EMS parameters, alarms, faults, SOC, SOH, voltage, temperature and other critical battery parameters.
• Perform preliminary remote diagnostics and troubleshooting based on cloud data, BMS logs and system alarms.
• Coordinate with field service engineers for complaint resolution, installations, commissioning, breakdowns and preventive maintenance activities.
• Allocate and track service complaints, ensuring engineers are progressing against defined TAT/SLA.
• Monitor individual engineer performance, including complaint response time, resolution TAT, pending complaints, site visits, installation progress and service productivity.
• Maintain and publish daily/weekly/monthly MIS covering complaints, installations, breakdowns, pending cases, closures, TAT compliance and engineer performance.
• Prepare client-facing dashboards and status reports for complaints, installations, commissioning and overall BESS fleet performance.
• Act as the primary coordination point with key clients for service updates, complaint status, installation progress and escalations.
• Collect regular feedback from clients and field engineers and ensure action points are tracked to closure.
• Publish periodic complaint and installation status reports to clients with clear ageing, current status, action plan and expected closure dates.
• Identify recurring complaints, abnormal battery behaviour and performance trends from cloud/MIS data and escalate them to the appropriate technical/quality teams.
• Coordinate with Engineering, Quality, Product, Logistics and Service teams for resolution of critical or recurring issues.
• Maintain accurate service databases, complaint trackers, installation trackers and BESS asset/service history.
• Ensure timely updating and closure of service orders based on field reports and supporting documents.
• Support preparation of preliminary RCA reports by providing BMS/Cloud data, event logs, historical trends and field feedback.
• Participate in customer review meetings and present service performance, complaint ageing, installation status, key issues and action plans.
• Conduct field visits when required to understand critical complaints, verify site conditions, support engineers and coordinate with customers.
• Ensure all service and reporting activities comply with defined SOPs, TATs, SLAs and customer requirements.
• Maintain confidentiality and integrity of customer, BESS and operational data.

Key Performance Indicators (KPIs)

• Complaint closure within defined TAT/SLA
• Accuracy and timeliness of MIS & client reporting
• Cloud monitoring coverage and response to critical alarms
• Engineer productivity and performance tracking
• Installation/commissioning status accuracy
• Pending complaint ageing and reduction
• Customer feedback and satisfaction
• Timely escalation and closure of critical issues
• Accuracy of BMS/EMS data analysis and reporting

Required Knowledge & Competencies

• Working knowledge of BESS, Lithium-ion Batteries, BMS and EMS.
• Good understanding of cloud-based BESS monitoring platforms and remote diagnostics.
• Strong knowledge of MIS, Excel, dashboards and data analysis.
• Ability to analyse BMS data, alarms, event logs and battery performance trends.
• Good understanding of service operations, complaint management and field-service processes.
• Strong coordination and communication skills for dealing with clients, engineers and internal departments.
• Ability to prepare professional client presentations, MIS reports and management dashboards.
• Strong analytical, follow-up and problem-solving skills.
• Ability to manage multiple complaints, installations and stakeholders simultaneously.
• Willingness to travel to customer sites when required.