Program Manager

Key Responsibilities

Program & Customer Management

• Lead a portfolio of global engineering projects and key customer accounts.
• Serve as the primary management interface between customers and project teams.
• Conduct program reviews, executive meetings, and stakeholder engagements.
• Support business growth, customer satisfaction, and follow-on opportunities.

Commercial & Financial Management

• Own program revenue, margin, cash flow, invoicing, and profitability targets.
• Monitor project forecasts, change orders, claims, and commercial risks.
• Ensure compliance with contractual requirements and governance processes.
• Drive timely invoicing and collection of outstanding receivables.

Delivery & Governance

• Provide oversight to Project Managers and Engineering Managers.
• Monitor schedule, cost, quality, and risk performance across all projects.
• Escalate and resolve major execution issues impacting project delivery.
• Ensure effective project controls, reporting, and management reviews.

Resource & Portfolio Planning

• Review resource requirements across projects and optimize utilization.
• Support workforce planning and allocation of critical resources.
• Balance priorities across multiple projects and customers.

Risk & Continuous Improvement

• Drive mitigation of technical, commercial, and execution risks.
• Lead recovery plans where required.
• Promote lessons learned and best practices across projects.

Qualifications & Experience

• Bachelor's Degree in Engineering or equivalent.
• 15+ years of project execution experience.
• Minimum 5 years in Program Management, Project Management, or Portfolio Management roles.
• Experience managing large multidisciplinary engineering/EPC/EPCM projects.
• Strong commercial, contractual, and customer management experience.
• PMP, PgMP, or equivalent certification preferred.

Key Success Measures

• Program revenue and margin achievement.
• On-time project delivery.
• Customer satisfaction and account growth.
• Resource utilization and productivity.
• Cash collection and invoicing performance.
• Effective management of project risks and opportunities.