TA Operations Manager

Talent Acquisition Operations Manager

Job Description

Department

Talent Acquisition

Reports

To

Head of Talent Acquisition/TA Director

Location

Gurgaon

Shift

Timings

04:00PM IST - 01:00AM IST

Job Summary

The TA Operations Manager will

own the operational backbone of the Talent Acquisition function - driving

hiring execution across the organization while building robust reporting and

analytics to track recruitment performance. This role blends hands-on recruitment

delivery with process ownership, ensuring hiring targets are met on time, and

that leadership has accurate, timely visibility into TA metrics and pipeline

health.

Key Responsibilities

Hiring

& Recruitment Delivery

• Own end-to-end hiring operations across multiple

business units/functions, ensuring roles are filled within defined TAT

(turnaround time) and quality benchmarks.

• Partner with hiring managers and business leaders to

understand hiring needs, define role requirements, and build effective sourcing

strategies.

• Manage and optimize the recruitment funnel - sourcing,

screening, interviews, offer, and onboarding handoffs to reduce time-to-fill

and improve candidate experience.

• Drive hiring for volume/bulk requirements as well as

niche/critical roles, coordinating with sourcing teams, vendors, and

consultants as needed.

• Monitor recruiter productivity and pipeline health;

step in to unblock stuck requisitions.

• Ensure adherence to hiring policies, compliance

requirements, and approval workflows (budget, headcount, background

verification, etc.).

• Manage relationships with recruitment vendors, staffing

agencies, and job portals; negotiate and track SLAs.

Reporting

& Analytics

• Design, build, and maintain TA dashboards and reports

(weekly/monthly/quarterly) covering key metrics: open positions, time-to-fill,

source mix, offer-to-join ratio, cost-per-hire, attrition of new hires,

recruiter productivity, and funnel conversion rates.

• Provide leadership with regular hiring status updates,

trend analysis, and forecasts to support workforce planning decisions.

• Identify bottlenecks in the hiring funnel using data

and recommend process improvements.

• Maintain data accuracy and hygiene within the ATS

(Applicant Tracking System) and HRIS; ensure consistent tagging, status

updates, and audit trails.

• Prepare ad-hoc reports and deep-dive analyses for

leadership reviews, board decks, or audits as required.

• Track and report against manpower budgets/plans,

flagging variances proactively.

Process

& Systems

• Continuously improve TA processes, SOPs, and workflows

to increase efficiency and consistency across teams.

• Own and administer the ATS/recruitment tech stack;

troubleshoot issues and drive adoption among recruiters and hiring managers.

• Support automation initiatives (e.g., interview

scheduling, candidate communication, report generation) to reduce manual

effort.

• Ensure a smooth candidate experience through every

stage of the hiring journey.

• Partner with HR Business Partners and Finance on

headcount planning, budgeting, and approvals.

Required Skills & Qualifications

• Bachelor's degree in HR, Business Administration, or

related field (MBA/PGDM preferred).

• 5-8 years of experience in Talent Acquisition, with at

least 2-3 years in a TA Operations, Recruitment Operations, or similar hybrid

role.

• Strong hands-on experience managing full-cycle hiring,

preferably across both bulk and lateral/niche hiring.

• Proven expertise in building reports and dashboards

(Excel/Google Sheets advanced skills required; Power BI/Tableau is a plus).

• Working knowledge of ATS platforms (e.g., Greenhouse,

Lever, SmartRecruiters, Naukri, SuccessFactors, Workday Recruiting, or

similar).

• Strong analytical mindset with the ability to translate

data into actionable insights.

• Excellent stakeholder management skills - comfortable

working with hiring managers, leadership, and cross-functional teams.

• Strong organizational skills with the ability to manage

multiple hiring pipelines simultaneously.

• Excellent verbal and written communication skills.

Preferred / Good to Have

• Experience with recruitment of automation tools or

workflow builders.

• Exposure to workforce planning and budgeting processes.
• Prior experience presenting hiring metrics to senior

leadership.

• Experience managing or mentoring a small team of

recruiters/coordinators.

Key Performance Indicators (KPIs)

• Time-to-fill and time-to-offer
• Offer-to-joining ratio
• Cost-per-hire
• Recruiter productivity/output
• Report accuracy and timeliness (weekly/monthly TA

dashboards)

• Hiring manager and candidate satisfaction scores
• Adherence to hiring budget/headcount plan