GoAnywhere MFT Support Engineer
First seen by Alion on Sep 18, 2026.
Job Description :
We are seeking an experienced GoAnywhere Support Engineer to join our team. The role will be responsible for the day-to-day administration, monitoring, optimization, and support of GoAnywhere applications, ensuring high availability, reliable file transfer operations, and minimal service disruption.
Key Responsibilities :
- Manage user and service accounts, including creation, modification, disabling, and password resets.
- Manage server logins, projects, resource repositories, and access permissions.
- Monitor GoAnywhere jobs, perform restarts, and troubleshoot failed jobs.
- Create, update, monitor, and validate schedules, monitors, and triggers.
- Monitor SSL certificate validity and coordinate renewals.
- Validate and activate product licenses for clustered environments.
- Coordinate with Active Directory, Database, and Infrastructure teams.
- Validate inbound and outbound file transfers and troubleshoot related issues.
- Perform post-upgrade and post-deployment validations.
- Document incidents, maintain audit-ready reports, and track SLA compliance.
- Monitor production and non-production environments for performance.
- Conduct regular health checks and share daily reports.
- Review and complete ServiceNow SCTASKs and incidents.
- Perform knowledge transfer and update SOPs.
Required Skills :
- Hands-on experience in GoAnywhere MFT platform administration.
- Strong experience in application monitoring, job/workflow monitoring, and file transfer support.
- Understanding of user access management, service accounts, SSL certificates, and license management.
- Experience working with Active Directory, databases, and infrastructure teams.
- Knowledge of production support, incident management, and SLA management.
- Experience with ServiceNow is preferred.
Skills
GoAnywhere MFT, Technical Support, Open SSL, Monitoring Tools, Active Directory, Workflows, Software License, Application Monitoring, Applications Support