Salary
≈ $15k – $38k per year (Estimated)
Location
In office (China)
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Sep 21, 2026. JD.com scores A on the Alion truth index.
Overview
Company
Impact
Profile match
JD.com is a Chinese retailer and logistics operator founded in 1998 by Richard Liu, which moved online in 2004 and built its business on first-party inventory rather than a pure marketplace model. Unlike its peers it owns most of the goods it sells and runs its own nationwide warehouse and delivery network, which gives it tight control over authenticity and same-day or next-day fulfilment for hundreds of millions of customers. The group has expanded into logistics services for third parties, healthcare, industrial supply, cloud computing and consumer finance, and is listed in both New York and Hong Kong.
Backed by Insight Partners, HongShan
岗位职责 / Responsibilities
1. 建立家用场景故障客诉分级处理与闭环机制,确保用户反馈从接入到处置全程跟进与验证;
2. 组织复现与根因分析,输出整改方案并跟踪落地,推动高频问题反哺研发设计、物料与测试标准优化;
3. 整理故障现象、原因及处置方案,形成质量问题库与维修指导文档,提升售后处理效率;
4. 建立故障率、批次不良与趋势监控机制,通过数据分析识别批量风险并推动预防性干预;
5. 总结质量改善经验,形成可复用的分析方法,提升团队问题解决能力。
任职要求 / Requirements
1. 具备家用智能硬件用户侧质量闭环管理经验,熟悉从客诉处理到研发反哺的全流程;
2. 能够搭建家用场景故障接收、分级与闭环机制,明确责任并推动多方完成问题分析与整改;
3. 具备故障率与趋势数据监控能力,能通过分析提前识别批量风险并推动预防性干预;
4. 在质量闭环建立与客诉处置中坚持高标准执行,持续追求自我突破;
5. 在多方协同与责任判定中保持信息透明、评价客观,平等对待研发、供应链与售后各方意见;
6. 符合京东价值观:客户为先、创新、拼搏、担当、感恩、诚信。
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