Location
In office (China)
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Sep 27, 2026. JD.com scores A on the Alion truth index.
Overview
Company
Impact
Profile match
JD.com is a Chinese retailer and logistics operator founded in 1998 by Richard Liu, which moved online in 2004 and built its business on first-party inventory rather than a pure marketplace model. Unlike its peers it owns most of the goods it sells and runs its own nationwide warehouse and delivery network, which gives it tight control over authenticity and same-day or next-day fulfilment for hundreds of millions of customers. The group has expanded into logistics services for third parties, healthcare, industrial supply, cloud computing and consumer finance, and is listed in both New York and Hong Kong.
Backed by Insight Partners, HongShan
岗位职责 / Responsibilities
1. 负责家居家电等非空品类安装疑难杂症处理,为一线工程师提供技术指导,保障复杂工艺落地;
2. 统筹新品类安装培训落地与效果监控,优化服务流程,确保一线技能达标;
3. 系统收集整理典型故障案例与技术快报,编写可复用的经验手册与知识资产;
4. 建立多品类技术支持响应机制,在业务旺季合理调配资源,保障整体服务质量。
任职要求 / Requirements
1. 具备家居家电等非空品类安装技术指导能力,能快速诊断并解决一线工程师遇到的复杂安装疑难问题;
2. 拥有培训体系设计与效果监控经验,能统筹新品类安装培训落地,发现服务流程问题并推动改进;
3. 具备问题归因与关键点识别能力,能从安装故障中剥离技术根源与流程断点,推动解决方案有效落地;
4. 具备新技术与新工艺学习能力,能快速钻研非空品类新工艺并转化为适合本省区的技术指导与培训材料;
5. 有使命感与责任感,将非空品类服务能力建设视为己任,长期投入技术指导与知识沉淀工作;
6. 符合京东价值观:客户为先、创新、拼搏、担当、感恩、诚信。
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