技术支持工程师

JD.com • Chinese: C1 • E-commerce Platforms • Logistics • 5 days ago
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Salary
≈ $20k – $47k per year (Estimated)
Location
In office (Beijing)
Seniority
Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Oct 15, 2026. JD.com scores A on the Alion truth index.

Overview
Company
Impact
Profile match

JD.com

JD.com is a Chinese retailer and logistics operator founded in 1998 by Richard Liu, which moved online in 2004 and built its business on first-party inventory rather than a pure marketplace model. Unlike its peers it owns most of the goods it sells and runs its own nationwide warehouse and delivery network, which gives it tight control over authenticity and same-day or next-day fulfilment for hundreds of millions of customers. The group has expanded into logistics services for third parties, healthcare, industrial supply, cloud computing and consumer finance, and is listed in both New York and Hong Kong.
jd.com • HQ: Beijing, China • Pharmacies • Logistics • E-commerce Platforms • 1001-5000 employees • Est. 1998
Tech stack of JD.com
Backed by Insight Partners, HongShan

岗位职责 / Responsibilities

1、落实并完善业务运维保障体系，涵盖线上问题管理、全维度全链路监控管理、生产变更管控、故障容灾演练、稳定性文化建设等。

2、Oncall应急响应，实时关注生产系统的健康状况，追踪线上异常事件，推动跨业务跨部门高效协作，缩短故障恢复时间。

3、辨识核心业务风险场景，构建并维护风险监控大盘，借助监控迅速发现问题，并辅助进行原因预判与定位。

4、通过故障复盘输出有效改进措施，跟踪改进措施的落实情况，防止重复故障出现，同时不断优化运维平台产品。

任职要求 / Requirements

1、具有 3 年以上互联网行业中大型系统运维或质量保障经验，拥有流程优化、过程改进、系统高可用性架构设计经验者优先。

2、具备出色的沟通协调以及结构化表达能力，能够迅速理解业务模式，在紧急故障中沉着协同各方制定有效的解决方案。

3、拥有全链路问题分析与总结能力，针对故障提出优化策略，推动业务流程和生产系统的优化改进。

4、对监控理念有深刻理解，熟悉当前主流的监控系统和监控原理，了解国内外先进的监控解决方案。

5、符合京东价值观：客户为先、创新、拼搏、担当、感恩、诚信。

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