Service Engineer II, USHQ

D-Wave Quantum Inc. (NASDAQ: QBTS) is a leader in the development and delivery of quantum computing systems, software, and services. It is the world’s first commercial supplier of quantum computers, and the first and only to offer dual-platform quantum computing products and services, spanning both annealing and gate-model quantum computing technologies. D-Wave’s mission is to help customers realize the value of quantum today through enterprise-grade systems available on-premises and via its Leap™ quantum cloud service, which offers 99.9% availability and uptime. More than 100 organizations across commercial, government, and research sectors trust D-Wave to address complex computational challenges using quantum computing. Learn more about realizing the value of quantum computing today and how D-Wave is shaping the quantum-driven industrial and societal advancements of tomorrow: www.dwavequantum.com.

About the role

Join D-Wave as we launch ourstate-of-the-artfacility in Boca Raton, Florida, opening in 2027. We are seeking two Service Engineers to be among the first members of this exciting new team, helpingestablishlocal service operations while supporting the next generation of quantum computing technology.

In this hands-on role, you will build, upgrade,maintain, troubleshoot, and repair the complex mechanical, electrical, and cryogenic systems that power D-Wave's Leap™ quantum cloud service.You'llplay a key role in ensuring system reliability, operational excellence, and customer success while helping shape how our new siteoperates.

Your journey begins with a fully supported training and knowledge-transfershort-termassignment ofat our headquarters in Burnaby, British Columbia, whereyou'llgain immersive, hands-on experience with ourcutting-edgequantum systems alongside experienced engineers.This positionis located inBoca Raton,FL;where you will return after your temporary assignmentand take increasing ownership of system support, operational readiness, documentation, and technical issue resolution. This is an exceptional opportunity for a technically curious, customer-focused engineer who thrives in a dynamic environment and wants to help advance the future of quantum computing.

What you'll do

• Participate in quantum computing system builds, installations, commissioning, upgrades, and maintenance

• Troubleshoot and repair cryogenic, electrical, mechanical, vacuum, and control systems in laboratory and field environments

• Helpestablishservice operations at the new Florida facility, including procedures, tools, spare-parts practices, documentation, and escalation processes

• Support production systems through scheduled maintenance, incident response, and participation in an on-call rotation

• Work with hardware and R&D teams to improve system reliability, serviceability, and operational processes

• Develop andmaintainservice procedures, troubleshooting guides, maintenance records, and incident documentation

• Build effective working relationships with customers, partners, vendors, and host-facility personnel

• Travel to customer and company sites asrequired

About You

• Bachelor’s degree in engineering, physics, oran equivalentcombination of education and experience

• 3+years of hands-on experience supporting complex electromechanical systems in laboratory, production, or field environments

• Strong knowledge of thermodynamics, fluid systems, electrical systems, and mechanical equipment

• Demonstrated troubleshooting,critical-thinking, and organizational skills

• Experience with scripting, PLC logic, or programming languages such as Python or C/C++

• Ability to manage changing priorities and work independently in a new and developing operation

• Strong written and verbal communication skills, including confidence working directly with customers

• Ability to collaborate effectively with engineering, operations, facilities, and other technical teams

Assignment and eligibility requirements

• Willingness and ability to temporarilyrelocatetoBurnaby, British Columbia, for ashort-term international assignment forrequired onsite training assignment of up to180 days.

• Ability to obtain andmaintainauthorization to work in Canada for the duration of the temporary assignment

• D-Wave will cover eligible costs associated with the requiredshort-term international assignmentand training period.Additionaldetails will be provided during the hiring process

• Ability to obtain andmaintaina valid passport and travel to customer and company sites across North America and Europe

• Approximately10% travel is expected following theinitialonsite training assignment

• Willingness toparticipatein an on-call rotation and work flexible or after-hoursschedules as business needs require

• Ability to obtain andmaintainsecurity clearance

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got - not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.

Inclusion:

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

Export Controls:

This position may include access to controlled information or technology under U.S. export control laws. Employment may be contingent on either the applicant verifying falling under the "U.S. Person" definition (including U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status) or the employer timely obtaining any necessary export license under federal laws. The employer valuates export licensing on a case-by-case basis and may decline to proceed with a job application in its sole discretion as export license applications can take many weeks to process.

Security Clearance:

This position requires the ability to pass a Tier 2 background investigation. This position also requires an active U.S. government security clearance, or the ability to qualify for one (U.S. citizenship required).

The Fine Print:

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on D-Wave Careers site using our applicant system. Note: We do not use text messaging or third-party messaging apps to communicate with applicants and will never ask for fees or financial commitment, so please exercise caution if you are approached in this way. Authentic communications will come from an @dwavesys.com email.

For more information, please read our full Statement Regarding Job Recruiting Fraud Scams.

The base pay range for this role is:

$89,000 - $122,000 USD per year