Customer Service Representative Road Logistics 1
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 6, 2026. Dachser scores B on the Alion truth index.
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Hours of work: 09:00-18:00
Monday to Friday
Salary up to €31,500
Purpose of role:
To provide a first class quality service to our internal and external customers and build strong professional relationship with multiple stakeholders. The role is a unique link between our customers, sales and operations and is a part of a larger team to ensure we consistently achieve a quality service to our customers.
Responsibilities:
- Coordination with delivery / collection branches
- Proactive customer communication
- Achieve prompt and professional response times to customers queries via phone and email with a focus on first time resolution
- Processing of shipments and organization of special deliveries & requests
- Actively monitor domestic, import and export shipments with the help of Active Report, unloading reports and stock checks.
- Complaint processing and the issue of performance reports to customers when there is a service discrepancy
- Handling and management of customer complaints in a professional manner
- Maximise revenue by upselling and capturing value added service charges
- Maintain and develop a collaborative approach with work colleagues throughout the business
- Customs Document validation and liaison between customs team and customer.
Skills and experience:
- English required - written and spoken
- Sufficent use of microsoft office
- Customer service background desirable
- Logisitics/transport background desirable
- Organisational and interpersonal skills
- Strong communication skills
- Ability to build effective relationships
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year-from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods-we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.