Business Process Analyst

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a Business Process Analyst to help us analyze, optimize, and scale business operations. The primary focus of this role is identifying operational bottlenecks, analyzing performance metrics, improving process efficiency, and driving automation initiatives.

You will work at the intersection of business operations, analytics, and technology, translating business needs into structured requirements, scalable processes, and measurable improvements.

Key Responsibilities

• Analyze existing business processes to identify inefficiencies, bottlenecks, redundant activities, and root causes of operational issues.
• Gather and analyze business requirements, translating them into clear functional specifications, workflows, and documentation.
• Develop and improve KPIs, SLAs, and other performance metrics to measure operational efficiency and process effectiveness.
• Analyze operational data to identify trends, patterns, anomalies, and opportunities for improvement.
• Identify opportunities for process automation, system integrations, and the development of internal tools.
• Collaborate with business stakeholders, operational teams, product managers, and technical teams to implement process improvements.
• Assess the impact of proposed changes on productivity, operational costs, processing times, service quality, and business performance.
• Monitor the effectiveness of implemented solutions using data-driven analysis and recommend further improvements where necessary.
• Develop recommendations to improve operational scalability, reduce operational risks, and increase process transparency and control.

Requirements

• Previous experience as a Business Analyst, Business Process Analyst, Operations Analyst, or in a similar analytical role.
• Understanding of business process modeling methodologies, such as BPMN or UML.
• Experience with business requirements analysis, process mapping, workflow design, and technical documentation.
• Strong analytical and problem-solving skills, with the ability to identify root causes and translate findings into actionable recommendations.
• Proficiency in SQL and Excel or Google Sheets.
• Understanding of business process automation, APIs, and system integrations.
• Strong systems thinking and the ability to understand dependencies between processes, teams, and business outcomes.
• Excellent communication skills and the ability to work effectively with both business and technical stakeholders.
• A proactive mindset, attention to detail, and a strong sense of ownership.

What We Offer

• The opportunity to influence business processes and contribute to strategic operational improvements.
• A collaborative environment with direct interaction across business and technical teams.
• The opportunity to work on automation, optimization, and scalability initiatives.
• The ability to see the measurable impact of your work on business performance.
• Professional growth in business analysis, process management, and operational excellence.