Lead Platform Engineer - Ops

About Us

Location- Hyderabad

Level - Lead Platform Engineer - Ops

Department - Product R&D

Working Pattern - Work from Office

Benefits - Benefits at Ideagen

Salary - To be discussed at next stage

As a Lead Platform Engineer, you will lead the technical direction of a Cloud Operations squad responsible for maintaining and enhancing Ideagen's cloud estate. You'll combine technical expertise with leadership capabilities to ensure reliable infrastructure operations while driving automation, platform improvements, AI-assisted engineering practices, and operational excellence.

You will serve as the technical lead for your squad, working closely with engineering, security, application support, database engineering, and product teams to deliver scalable, secure, and resilient cloud infrastructure solutions

Responsibilities

• Lead the technical direction and delivery of a Cloud Operations squad.
• Remain hands-on, working directly on infrastructure, operational challenges, and cloud platform improvements.
• Design, build, and maintain cloud infrastructure using Infrastructure as Code methodologies.
• Drive operational excellence through automation, monitoring, incident management, and continuous improvement initiatives.
• Coach and mentor engineers on technical decision-making, code quality, infrastructure best practices, and AI-assisted engineering techniques.
• Lead or contribute to technical design reviews and architectural discussions.
• Collaborate with other Cloud Centre of Excellence teams to maintain consistency in infrastructure standards and practices.
• Act as a senior escalation point for complex operational incidents and service restoration activities.
• Drive adoption of AI-powered operations, automation, and intelligent incident management capabilities.
• Ensure cloud platforms remain secure, resilient, cost-effective, and scalable as the business grows.
• Represent squad capacity, technical constraints, and operational priorities in planning discussions.

Skills and Experience

• Should have 8-12 years of strong background in platform engineering, cloud infrastructure, or site reliability engineering environments.
• Extensive experience with AWS and ideally exposure to Azure cloud technologies.
• Strong expertise in Terraform, Kubernetes (EKS/ECS), and Python or Go.
• Experience leading technical direction for engineering teams while remaining actively hands-on.
• Strong understanding of Infrastructure as Code, CI/CD pipelines, Git, and modern engineering practices.
• Experience with observability and monitoring tools such as Datadog, Grafana, CloudWatch, or Splunk.
• Solid knowledge of cloud networking, IAM, load balancing, DNS, storage, and managed database services.
• Experience managing incidents, root cause analysis, service restoration, and operational governance.
• Strong automation mindset with a proven track record of reducing operational toil.
• Excellent communication and stakeholder management skills.
• Passion for coaching and developing engineers.
• Ability to establish and maintain technical standards across teams.
• Strong decision-making skills during critical incidents and operational challenges.
• Proven ability to influence, collaborate, and drive continuous improvement across multiple technical teams.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at [email protected]. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!