Aftermarket Trainer - Eastern EU

Job Purpose

The Aftermarket Trainer is responsible for delivers training directly in the operational environment (e.g., workshops, service centers, customer sites, or sales locations). The role focuses on practical, on-the-job learning and performance improvement.

Job Duties and Responsibilities

1. Training Delivery (On-Site)

• Conduct training sessions in real work environments
• Demonstrate tools, equipment, processes, or systems
• Provide step-by-step, hands-on instruction

2. Practical Skill Development

• Coach trainees while they perform actual tasks
• Ensure trainees can apply knowledge in real situations
• Bridge the gap between theory and practice

3. Customer & Partner Support

• Train customers, dealers, or service partners
• Ensure correct product usage, maintenance, or repair
• Support onboarding of new partners or technicians

4. Troubleshooting & Technical Guidance (hot line)

• Assist field teams with complex issues
• Provide immediate support during critical situations
• Share best practices based on real-world experience
• Operate the technical hotline

5. Feedback & Continuous Improvement

• Collect feedback from trainees and field teams
• Identify skill gaps or recurring issues
• Recommend improvements to training programs and materials

6. Standardization & Quality Assurance

• Ensure procedures are followed correctly in the field
• Promote company standards, safety, and quality practices
• Align field execution with corporate guidelines

7. Reporting & Communication

• Report training activities and results
• Communicate field insights to training managers or HQ
• Support updates of training content based on field reality

Education and Qualifications

• Minimum of 5 years’ experience preferred in Engineering, Quality, Sales, Product Planning, Training, or a combination of the three or as Automotive mechanics.
• Education: Bachelor’s / high school degree in mechanic field.
• ISO/TS-16949 or QS-9000 knowledge and experience
• Fluent in (speaking and writing) :

o Mandatory: English and German

Skills and Competencies

• Strong presentation and facilitation skills, with the ability to effectively engage both small and large audiences.
• High level of manual dexterity.
• Proven ability to integrate a broad portfolio of Aftermarket products into cohesive and customer-focused training presentations.
• Demonstrated capability to identify emerging training needs and proactively develop relevant learning materials.
• Proficiency in blueprint reading and geometric dimensioning and tolerancing (GD&T).
• Advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Demonstrated collaboration and problem-solving ability.
• Ability to work effectively both independently and as part of a team.
• Professional, customer-focused communication style with strong written and verbal skills.
• Strong interpersonal skills with the ability to build relationships, influence stakeholders, and resolve conflicting interests.
• Proven track record of effective team collaboration.
• Willingness and ability to travel domestically and internationally up to 50-75%.
• Adaptability and cultural awareness.