IT Helpdesk Developer (10M – 13M Gross)

DAOUKIWOOM INNOVATION – Korea’s leading IT Company

DAOU, meaning “Doing great good to the World’, has been leading the Korean IT industry with outstanding technology over the last 35 years. Daoukiwoom Innovation is a part of Daoukiwoom Group.DaouKiwoom Group started off in the IT business areas, having expanded business horizons to online based financial services, contents, and service businesses. It has also been continuing its stride to overseas, transforming itself into a global enterprise.

DaouKiwoom Group has expanded into USA, Japan, China, Indonesia, Vietnam and France, creating outstanding developments in areas of IT, finance, and service.

If you are looking for a company where you can show your skills in a dynamic environment, please come to us! Being part of our company, you will work with a funny and happy team.

● Location:  Level 12, 13 & 14, AP Tower, 518B Đien Bien Phu, Thanh My Tay Ward, HCMC

● Working time: Monday - Friday | 08:30 - 12:00 & 13:00 – 17:30

● Number of employees: 180+

● Website: https://daoukiwoom.vn/

● Industry: IT, Finance

Trách nhiệm công việc

• Provide End-User Support: Act as the primary technical support for all employees, addressing issues related to hardware, software, and network connections via tickets, walk-ins, phone calls, and chat.
• IT Asset Management: Manage the full lifecycle of IT assets, including procurement, deployment, maintenance, and disposal of laptops, desktops, monitors, and other peripherals.
• System & Network Support: Assist with the maintenance and troubleshooting of internal systems, office networks (LAN, Wi-Fi), and basic server-related tasks.
• Onboarding & Offboarding: Handle the IT aspects of employee onboarding (account setup, equipment provisioning) and offboarding (asset retrieval, account deactivation)

Yêu cầu

Technical Skills:

• Proficiency in troubleshooting issues on both Windows and macOS operating systems.
• Strong working knowledge of common business software, including MS Office Suite and Google Workspace.
• Basic understanding of networking fundamentals (e.g., TCP/IP, DNS, DHCP) and hardware components.

Experience:

• Over 1 year for hands-on experience in a corporate IT help desk or end-user support role is preferred.
• (For new graduates) A degree in IT, Computer Science, or a related field, or relevant certifications are a plus.

Soft Skills:

• Excellent communication and interpersonal skills with a strong ability to assist users with varying levels of technical knowledge.
• Proven problem-solving skills and the ability to work independently to resolve technical issues.
• A proactive and positive attitude with a strong sense of ownership and a commitment to teamwork.
• Can use English (Ability to work)