Revenue Operations Manager

About the role

Databricks bills customers on usage. Every month, millions of usage records turn into commit drawdowns, invoices and revenue. The Revenue Operations team within Order to Cash organization makes sure that happens accurately and on time.

We’re hiring a Revenue Operations Manager to oversee  usage operations and improve how contracts move from booking to invoicing. A key focus is Universal Commitment, our cloud-agnostic commit model. Reporting to the Senior Manager of Revenue Operations, you’ll lead key month-end close activities for our billing and rating platform, oversee a team based in India, and drive process and automation improvements across Revenue Operations. 

You'll work closely with the Order to Revenue Process Compliance team. That team sets usage policy, leads root-cause analysis and owns governance. Your team carries out the work: applying adjustments, keeping usage and billing in balance, and making sure each correction is documented, reviewed and fully reflected in our systems.

What you'll do

Revenue operations and contract setup

• Own the booking review process. Validate orders in the booking queue and serve as the escalation point for upstream teams on complex contract structures.
• Make sure contract and usage settings are correct across our billing and rating platform, ERP and CPQ, so that Universal Commitment and other contract type invoice as intended.
• Advise Deal Desk and Revenue Assurance on whether non-standard terms can be billed (e.g., GPU reservations, per-hour pricing, custom SKUs) before deals close. Provide guidance on new product offerings and ensure operational feasibility prior to finance sign off.
• Define and report Revenue Operations KPIs, such as adjustment volume, close timeliness, and billing accuracy.

Usage operations and adjustments

• Oversee and approve usage adjustments, billing corrections and customer credits in DBAR and the ERP. This covers billing errors, SLA credits and customer satisfaction (CSAT) credits, in line with Usage Compliance policies and approval levels.
• Serve as the escalation point for manual usage processing, including manual usage uploads, reservation and non-standard billing, ledger entries, and retract-and-restate corrections, with a full audit trail.
• Make sure usage-to-contract mapping, including customer workspace moves, PAYG-to-commit conversions and mid-term contract changes, with the correct effective dates.
• Act as the Revenue Operations owner of the refund and credit process, from intake, and validation through execution.
• Approve or deny account provisioning requests (suspend, unsuspend, grace-period extensions) with the Network Operations Center (NOC).
• Oversee usage tracking for customers with special provisions and non-standard language in their order form.

Month-end and quarter-end close

• Lead our contract reconciliation which ingests and compares usage across all clouds at the contractual level. Partner with Engineering, from pre-close through delivery of the final usage file to Revenue Accounting .
• Run usage categorization and commit and PAYG reconciliations, between the billing platform and the ERP across all clouds.
• Own billing finalization (Billing Mass Finalization / ledger freeze), the step that closes each month.
• Partner with the Revenue Accounting on  usage flux analysis and contribute to  shorten the close timeline.
• Act as preparer and /or reviewer for assigned SOX controls (e.g., usage reconciliation and SKU pricing accuracy) and keep audit evidence ready.Align with RevOps team to continue to improve recon process by assimilating processes across all clouds. Oversee Universal Commit contract reconciliation to ensure completeness.

Team leadership and scale

• Lead and develop the GBS usage team (India). Set priorities, review work, and steadily expand team ownership.Write, maintain and centrally store SOPs for every recurring process, and make sure each critical close task has a trained backup.
• Use SQL and Databricks dashboards to automate reconciliations and reduce  manual effort, working toward touchless billing.

Cross-functional partnership

• Partner with the Usage Compliance team. Hand off recurring adjustment patterns and supporting data for root-cause analysis, put new policies into practice, and report adjustment volume and status.
• Work with the Money/DBAR Engineering, IT/Business Systems, Deal Desk, Billing, Collections and Revenue Accounting teams to resolve usage and billing issues quickly.
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• Serve as subject matter expert on strategic initiatives and projects by working with our commercialization team, engineering, and other GTM and Accounting teams. Will require driving project initiatives in certain cases.

What we're looking for

Required

• Bachelor's degree in Accounting, Finance, Business or a related field.
• 6+ years in revenue operations, billing operations or order-to-cash, ideally with usage- or consumption-based billing.
• 2+ years managing people, including leading offshore or shared-service teams.
• Hands-on experience with billing or rating systems and a major ERP (e.g., SAP, NetSuite or Oracle), plus Salesforce/CPQ.
• Strong SQL skills. Experience with Databricks is a plus.
• Track record of running month-end close tasks on time, with SOX controls.
• Experience leading or guiding offshore or shared-services teams.
• Clear written communication and a habit of documenting your work and sharing knowledge openly.

Nice to have

• Experience with commit, drawdown and burst contract models, or cloud marketplace billing (AWS, Azure, GCP).
• Working knowledge of usage-based revenue recognition (ASC 606).
• Experience with system migrations or parallel runs for billing or ERP platforms.

Pay Range Transparency

Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.

Zone 1 Pay Range

$144,700—$199,000 USD

Zone 2 Pay Range

$130,200—$179,100 USD

Zone 3 Pay Range

$123,000—$169,200 USD

About Databricks

Databricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.