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Contact Center Supervisor

DATAMARK • English • Data Entry & Processing • Business Process Outsourcing (BPO) • 1 day ago
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Location
In office (Chihuahua)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 15, 2026. DATAMARK scores A on the Alion truth index.

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DATAMARK

DATAMARK is a business process outsourcing and contact center company based in El Paso, Texas, that runs multilingual customer service, back-office processing and digital mailroom operations for enterprise clients. It uses automation and AI to speed up administrative processes, and much of its back-office work covers logistics, customs and international trade documentation for clients that move goods across borders. Typical openings are for data entry operators, logistics and trade documentation clerks, customs clerks, customer service representatives and quality auditors, plus back-office supervisors, information security analysts, IT technicians, HR, finance and sales roles.
datamark.com • HQ: El Paso, United States • Data Entry & Processing • Call Center Services • Business Process Outsourcing (BPO) • Est. 1989
Tech stack of DATAMARK

DATAMARK, Inc. is seeking an experienced Contact Center Supervisor for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a supervisor who shares this commitment.

The Contact Center Supervisor will oversee and assist contact center employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. This position involves monitoring performance metrics, coaching team members, and implementing best practices to enhance service delivery.

Requirements

  • High school diploma or equivalent; Bachelor's degree in a related field preferred
  • Minimum of 2 years experience in a contact center services role
  • At least 1 year of supervisory or team leader experience
  • Fluency in at least two languages (including English) required
  • Strong leadership and motivational skills
  • Excellent communication and interpersonal skills
  • Knowledge of interpretation services and relevant industry standards preferred
  • Ability to manage escalated issues with professionalism
  • Proficiency in Microsoft Office Suite and experience with contact center software

Benefits

  • All legal benefits
  • Medical Insurance (Gastos Medicos Mayores)
  • Life Insurance
  • Savings fund
  • Paid Training
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