Desktop Engineer

The Junior Desktop Engineer handles day-to-day Intune and Jamf work: enrolling and retiring devices, software updates and admin-access requests. This frees the Desktop Engineering Lead to focus on the zero-touch program.

Responsibilities:

• Enrol new and refreshed laptops in Intune or Jamf and confirm they are compliant.
• Retire devices from Intune and Jamf for leavers and laptop refreshes, and update asset records.
• Deploy approved software and version updates through the Company Portal and Self Service.
• Process local admin-access requests according to client policy.
• Troubleshoot enrollment, policy and app-deployment issues escalated by analysts.
• Keep device runbooks and knowledge articles up to date.

Key relationships:

• Desktop Engineering Lead (manager).
• Endpoint and Asset analysts and the service desk.
• Client asset management and local desktop teams.

Requirements:

• Working knowledge of Microsoft Intune and/or Jamf Pro.
• Windows 10/11 and macOS support skills.
• Basic PowerShell or Bash scripting.
• Experience with ServiceNow or a similar ticketing tool.

Preferred:

• Microsoft MD-102 or Jamf 100/200 certification. • Has supported a mixed Windows and Mac estate.

Tools and technologies:

• Microsoft Intune and Company Portal
• Jamf Pro and Self Service
• ServiceNow requests and asset tables
• PowerShell and Bash basics

Skills and behaviours:

• Careful and accurate
• Keen to learn and automate
• Follows process and documents work
• Responsive to the service desk

Your first 90 days:

• 30 days: learn client device standards, enrollment and retirement procedures.
• 60 days: handle enrollment, retirement and software requests within target times.
• 90 days: clear the device-retirement and wipe backlog and update runbooks.

Skills

Bash, Intune, Jamf, Jamf Pro, Microsoft Intune, PowerShell