Product Owner - On-Demand eCommerce

Role Purpose

The Product Owner will lead the vision, roadmap and delivery of the On-Demand Ecommerce proposition, acting as the single voice of the customer and business and translating customer, commercial and operational needs into a prioritised product backlog. This reflects the established Digital Commerce Product Owner accountability for vision, roadmap, backlog prioritisation and value realisation

The role will focus on creating a seamless quick-commerce experience by connecting digital channels with real-time inventory, store-based fulfilment, payments, order orchestration and last-mile delivery. The On Demand model is designed around store-based hub-and-spoke fulfilment, live available-to-promise stock and rapid delivery. 

Key Responsibilities

• Own the product vision, roadmap and prioritised backlog for On-Demand Ecommerce.
• Translate strategic objectives and business requirements into Epics, Features, User Stories and Acceptance Criteria.
• Prioritise initiatives based on customer value, commercial benefit, operational impact, risk and technical dependencies.
• Own product requirements across key quick-commerce capabilities, including: 
  • Customer journey and checkout
  • Real-time inventory and product availability
  • Store-based fulfilment and Click & Collect
  • Rapid and scheduled delivery
  • Order sourcing and orchestration
  • Payments and refunds
  • Courier and last-mile integration
  • Order tracking and customer communications
• Lead backlog refinement, sprint planning, reviews and product acceptance within an Agile delivery environment.
• Work closely with Ecommerce, Stores, Logistics, Marketing, Merchandising, Finance, Customer Service, IT, Architecture, UX/UI, Engineering, QA and Data teams.
• Monitor product performance and use customer and operational data to continuously improve priorities and outcomes.

The programme structure specifically includes a dedicated Product Owner within the On Demand MVP team alongside Agile, UX/UI, development, QA and data roles. 

Experience & Qualifications

Essential

• 5+ years' experience in Product Ownership, Digital Product Management or a similar ecommerce role.
• Strong ecommerce, digital commerce or omnichannel retail experience.
• Proven experience with on-demand, quick-commerce, last-mile delivery or store-based fulfilment.
• Strong Agile product ownership and backlog management capability.
• Experience translating business requirements into Epics, Features and User Stories.
• Strong stakeholder management, prioritisation and commercial decision-making skills.
• Good understanding of web/mobile customer journeys and enterprise integrations.

Highly desirable

• Retail, pharmacy, health & beauty, grocery or FMCG ecommerce experience.
• Experience with Click & Collect, order management, real-time inventory/ATP, payment platforms, courier integration or loyalty programmes.
• Exposure to API-driven and enterprise integration environments.

Preferred qualification: Relevant degree in Business, Commerce, Information Systems, Technology or Digital Commerce. PSPO, CSPO or equivalent Product Owner certification would be advantageous.

Core Competencies

• Product leadership and ownership
• Customer and commercial focus
• Data-driven decision making
• Strong prioritisation and decision making
• Agile delivery
• Stakeholder influence
• Technical fluency
• End-to-end ecommerce thinking

Decision-Making Authority

The Product Owner will own decisions relating to backlog and feature priority, product requirements, MVP scope, acceptance criteria, roadmap sequencing and product acceptance, within agreed governance. This is consistent with the current Digital Commerce operating model, which gives the Product Owner final authority over backlog priority, product scope and feature acceptance. 

Ideal Candidate

A commercially minded, customer-focused Product Owner who understands that quick commerce extends beyond the app or website. The successful candidate should understand the full journey:

Customer → Digital Channel → Inventory → Order → Payment → Store Fulfilment → Courier → Delivery → Customer Service

They should be comfortable moving between customer experience, ecommerce, store operations, logistics and technology, while maintaining clear ownership of product outcomes.