IT Systems Engineer – 1st & 2nd Level (German-speaking)

Datwyler · Plastics & Polymers · Automotive Components · PowerShell · 5 days ago
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Salary
$38k – $42k per year (net)
Location
Hybrid (Riga, Latvia)
Employment
Full-Time

First seen by Alion on Oct 27, 2026.

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Datwyler

Datwyler is a Swiss industrial group that makes high-quality, system-critical elastomer components for healthcare, mobility, connectivity, general industry and food and beverage markets. It runs more than 25 production sites on four continents and employs over 8,000 people. The company is headquartered in Altdorf, Switzerland.
datwyler.com · HQ: Altdorf, Switzerland · Automotive Components · Plastics & Polymers
IT Systems Engineer – 1st & 2nd Level (German-speaking)Location: Riga, Latvia | Hybrid work (up to 40% home office) Important: Fluent German is mandatory for this position.Candidates without German language skills will not be considered!
Your Responsibilities
  • Provide first- and second-level IT support to external business and private customers via phone, email, and ticketing systems.
  • Take ownership of incidents and service requests from initial diagnosis through resolution and closure, ensuring compliance with agreed SLAs and priorities.
  • Administer and maintain customer IT environments, including Windows clients, Windows Server, Microsoft 365, Active Directory, and Entra ID.
  • Diagnose and resolve hardware, software, network, VPN, firewall, and VoIP issues, escalating complex cases to specialized engineering teams when required.
  • Manage user accounts, permissions, and access rights, and maintain core infrastructure services such as DNS, DHCP, and Group Policy.
  • Perform system configuration, patch management, software deployments, and routine maintenance to keep customer environments secure and reliable.
  • Monitor customer systems, investigate alerts, and address issues affecting service availability and performance.
  • Contribute to customer migrations, installations, hardware replacements, and infrastructure improvement projects.
  • Maintain accurate technical documentation and communicate progress, technical issues, and solutions clearly to German-speaking customers.
  • Identify and implement improvements to customer infrastructure, IT security, support processes, and service quality in collaboration with the team.

Your Profile
  • IT qualification or equivalent practical experience, with at least 3 years in IT support, system administration, or system engineering.
  • Fluent German and good English, both written and spoken, are essential.
  • Strong practical knowledge of Windows clients, Windows Server, Microsoft 365, Active Directory, and Entra ID.
  • Good understanding of networking, DNS, DHCP, VPNs, Group Policy, and access management.
  • Experience with system monitoring, patch management, and troubleshooting, supported by a sound understanding of IT security and backup concepts.
  • Strong problem-solving skills, a structured approach, and clear technical documentation.
  • A customer-focused mindset, clear communication, and ownership of tasks, with the ability to work independently and collaboratively.
  • Experience in an IT service provider environment, virtualization, firewalls, endpoint management, or PowerShell is an advantage.
  • Willingness to occasionally work outside regular hours to support international customers.

What We Offer
  • Hybrid working in Riga with up to 40% home office
  • Competitive monthly gross salary EUR 2800- 3100
  • Health insurance starting from the first working day
  • Varied technical responsibilities across customer support, IT operations, and infrastructure projects
  • Hands-on experience with Microsoft 365, Windows Server, networking, and diverse customer environments
  • Professional development opportunities, including support for relevant IT certifications.
  • A supportive international team that values collaboration, knowledge sharing, and individual ownership.
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