eStore Manager

Position Responsibilities:

• Experience with eCommerce Hybris operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
• Manage e-commerce team, allocating tasks and activities on a day to day basis, with a view to increasing productivity and support the business to maximize customer satisfaction.
• To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team members skills.
• Provide senior management team with consolidated and updated reports, advise them on the way forward
• Planning and managing E-Commerce functions, build & align operations with existing procedures
• Consolidating product portfolio, managing product uploading and allocation, reviewing stock reports
• Manage e-Commerce business operation activities End to End and resolve operational or technical issues
• Reviewing website content, and automated procedures for maintenance (category management, CMS, promotions as per guidelines)
• Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up
• Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager
• Manage quality assurance of campaigns and product launches
• Responsible for accurate publishing of eStore content and product catalogues.
• Support in planning, testing and releasing system enhancements to the eStore platforms
• Analyse product performance and recommend improvements to increase online sales
• Responsible for promotion set-up, price and merchandising content management on eStore platform
• Regular coordination with logistics and customer service teams to ensure customer satisfaction
• Regularly audit competitor activities on local and global level
• Benchmark global best practices and find insights for regional optimization strategy
• Manage customer reviews, FAQs and other feedback, and coordinate with operations teams
• Able to produce and assess regular reporting for product and sales performance KPI's
• Incident handling in coordination with eStore Incident Manager

Essential skills and experience:

• At least 10+ years experience in a relevant e-commerce company or division
• Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail
• Comfortable interacting with technical and non-technical stakeholders
• Analytical skills to be able to track and generate data based insights
• Must possess good interpersonal skills in order to build strong positive business relationships
• Solid understanding of E-Commerce & Digital Marketing best practices
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, and manage change effectively

Qualification:

• Master or Bachelor degree in marketing or similar with at least 10 years of experience in working in e-commerce
• Demonstrated written and communication skills.
• Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
• Fluent in English