Senior Systems Support Engineer

Our client, a world

leader in life sciences and biotechnology, is looking for a “Senior

Systems Support Engineer" based in Pleasanton, CA.

Job Duration: Long

Term Contract (Possibility Of Extension)

Pay Rate : $79/hr on W2

Company Benefits: Medical, Paid Sick

leave, 401K

Travel: Local travel to Santa

Clara, CA as needed

Job Overview

Seeking a Senior

Systems Support Engineer to support laboratory instruments, software, and

networked systems used across R&D and Clinical Operations. This role has a strong

focus on networking and connectivity, along with hands-on instrument

installation, qualification, maintenance, and troubleshooting.

Key Responsibilities

• Install,

  relocate, deinstall, qualify, and perform preventive maintenance and

  repairs on laboratory instruments and systems.

• Troubleshoot

  instrument hardware, software, and network connectivity issues and perform

  root-cause analysis.

• Manage

  IP addressing and connectivity for networked laboratory instruments.

• Configure

  and troubleshoot Fortigate firewalls, VLANs, switches, routing,

  DNS/DHCP, and related network infrastructure.

• Provide

  onsite and remote IT/networking support for R&D and laboratory

  environments.

• Manage

  service requests and coordinate/triage issues through ServiceNow.

• Document

  service, maintenance, and qualification activities accurately in equipment

  management systems.

• Execute

  and support IQ/OQ qualification activities and work within applicable

  FDA/ISO requirements.

• Provide

  technical guidance and training to team members as expertise develops.

Required Qualifications

• Associate

  degree in Electrical/Electronic Engineering, Computer Science,

  IT/Networking, or equivalent experience.

• 5+

  years of experience supporting medical/laboratory equipment and/or

  networked systems in R&D, hospital, or clinical laboratory

  environments.

• Hands-on

  experience with IP addressing/subnetting, VLANs, switches, routers, and

  firewalls.

• Direct

  experience configuring and troubleshooting Fortigate or similar

  firewall/network security appliances.

• Working

  knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

• Networking

  certification such as CCNA, Network+, or Fortinet certification.

If interested, please

send us your updated resume at

[email protected] /[email protected]