Payroll Delivery Manager

About the Opportunity 

Dayforce is currently seeking a Full-Time Salaried Payroll Delivery Manager I to join our Dayforce Managed Team. The role focuses on collaborative leadership of Payroll specialists for an assigned book of clients. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.

The ideal candidate will have a strong background in effectively managing clients relationships, support process sustainability, indirectly managing the payroll specialists and being a strong consultative partner. They will also have an in-depth working knowledge of US/Canadian payroll, year- end processing, projects management, own day to day deliverables and has an “I own it” attitude with a “Be the Difference” passion to deliver exceptional results.

What you’ll get to do

Manage a broad scope of day-to-day operations with agility and through continual change.

Maintain oversight across multiple internal departmental actions, items and work to resolve within tight time deadlines  

Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage, leads efforts to continually improve in these areas.

Ensure adherence to contract and service level agreements (SLA) compliance by measuring and monitoring quality

Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements to effectively increase value 

Be a subject matter expert of Dayforce and Client information and make recommendations to internal and external leaders

Track workflow processes, managing tasks and removing bottlenecks to meet timelines

Make recommendations on resource utilization to provide maximum efficiency

Support (existing and new) clients and internal teams throughout various client life cycles

Consistently and successfully assist in project planning and project rollout

Plan and coordinate Operational tasks and readiness for Parallel and Dry Run Testing

Assist in directing Payroll Specialists to the necessary tools, provide coaching and training to the team.

Assist in establishing standards and best practices to initiate/create document standard operating procedures.

Prepare and present metrics, business reviews, processes, changes and other items to internal and external front line or executives

Create and maintain positive internal/external relationships with various teams and external partners

Provide world-class customer service in all aspects of the job

Create, enhance, support and promote cross-functional training and create a network of cross-functional internal partners.

Complex product, payroll and offering knowledge is essential, as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.

Communication skills are essential, you must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently.

Have an “I own it” attitude about deliverables and projects from start to finish

Approve payrolls while adhering to compliance guidelines before commit

Responsible for year-round compliance and control efforts

Perform frequent employer level audits to ensure accuracy of payroll and tax setups based on legislative compliance or obtains internal partnership to do so

Manage or perform the quarter and year end process among the payroll team and internal partners to execute payroll requirements on time and accurately

Skills and Experience we Value

A minimum of 2 to 4 years of payroll knowledge and experience in high volume payroll operation and managing end to end US payroll (Includes Balancing, Quarter End (US), ROE (CA), Tax, Garnishments, Legislation & Year End)

End to end payroll experience a plus with strong analytical and technical expertise

Meticulous planning, organizational and resolution skills for payroll operational items at a client level, including positive change management abilities

Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers

Bachelor’s Degree desired or equivalent work experience

Enthusiasm, a strong work ethic, and optimistic attitude

The ability to be a strong team-player, especially in high-pressure, fluid situations.

The ability to travel intermittently

Routine flexibility in work schedule to support clients and team based on business needs. Candidate should be available to support operational hours of work between 8am-8pm Eastern Standard Time (EST). Weekends and public holiday work may be required.

What would make you really stand out 

Payroll certification highly desired.

Experience with Canadian payroll extremely desirable

Enthusiastic and passionate about being engaged and collaborating.