People Operations Specialist

About the Opportunity

The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics and streamline HR processes. For this role, we value someone who brings strong HR operations experience, confidence in managing complex cases, and the ability to improve how work gets done. 

What You’ll Get to Do:

Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.

Support and answer questions about employee lifecycle activities such as but not limited to onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.

Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer-centric approach aimed at first contact resolution.

Provide administrative support across diverse HR functions.

Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.

Collaborate with HR teams to streamline processes and enhance the overall employee experience.

Create clear documentation for end-to-end processes, maintain SOPs and playbooks, identify gaps, and ensure processes are consistent, compliant, and scalable.  

Participate in training sessions and contribute to the development of HR service center resources.

Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.

Navigate the Case Management System(CRM) to manage and document inquiries effectively.

Identify and support the resolution of procedural issues with team leadership for timely resolution.

Identify opportunities for continuous improvement or automation within HR processes.

Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.

Participate in special projects as requested.

Skills and Experience We Value:

5+ years of HR Operations, People Services, HR Shared Services, or HR Generalist experience, ideally supporting multiple countries or a large employee population.

Strong end-to-end knowledge of the employee lifecycle—onboarding, employee data changes, leaves, benefits, offboarding, and employment documentation.

Good understanding of local employment practices, government statutory benefits, compliance, privacy, and records-management requirements.

A continuous-improvement mindset: someone who does not just complete transactions, but looks for ways to simplify, standardize, and improve the employee experience.

Detail-oriented with a focus on data accuracy.

Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.