ALYST, Specialist, Business Analyst, Technology

Technology & Operations (T&O) enables and empowers the bank through a secure, efficient, and resilient technology foundation. With a strong focus on productivity, quality and control, governance, people capability, and innovation, Group T&O manages core banking operational processes and delivers seamless services across multiple banking channels to support business growth.

Key Responsibilities

• Provide major application and production support for Institutional Banking Group (IBG), payment utility platforms, and branch service systems, ensuring high availability and operational stability
• Act as a Subject Matter Expert (SME) to business users, operations teams, and technology partners across global and local markets
• Deliver technology initiatives including system enhancements, new functionality development, and ongoing application maintenance aligned with business objectives
• Analyze business requirements, document end-to-end processes, and translate them into functional and technical specifications
• Collaborate with business stakeholders, developers, QA, and infrastructure teams to design, build, test, and implement solutions
• Facilitate discussions to ensure business requirements are accurately reflected in system design and implementation
• Support production incidents, perform root cause analysis, and drive timely issue resolution to minimize business impact
• Monitor and optimize system performance, capacity, and reliability to meet service level expectations
• Participate in Agile/Scrum activities including sprint planning, backlog refinement, user story definition, and delivery tracking
• Work closely with regional and global partners to ensure consistent service delivery, standards compliance, and continuous improvement

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