SA, DLP System Support Specialist, Information Security Services, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Summary

The DLP System Operations & Support Specialist manages daily DLP operations, supports users, reviews alerts and cases, and improves policies to protect sensitive information across endpoint, email, network, and cloud channels, and support other CISO application for data protection and controls.

Responsibilities

• Operate and support the DLP platform: Monitor system health, service availability; perform routine administration and troubleshooting.
• Triage alerts and cases: Validate policy matches, assess risk, document findings, support investigations, and escalate confirmed incidents.
• Drive continuous policy enhancement: Review DLP cases and trends to identify false positives, false negatives, emerging risks, and coverage gaps; recommend and implement approved policy, rule, threshold, and workflow improvements.
• Manage the DLP policy lifecycle: Create, modify, update, and remove DLP policies in accordance with defined governance, approval, testing, change-management, and documentation processes.
• Support users and exceptions: Resolve blocked transactions and DLP enquiries, and administer approved exceptions with clear scope, evidence, and expiry dates.
• Report and review: Produce regular reports on DLP incidents, trends, root causes, and control effectiveness; provide analysis and review the findings, risks, and recommended actions with Line 2 stakeholders. Maintain case records, dashboards, runbooks, procedures, and audit evidence.
• Collaborate: Work with Security Operations, IT, Risk, Compliance, Privacy, Legal, and business teams to resolve issues and strengthen controls.
• System support: Maintain and support data protection systems to ensure reliable business-as-usual operations

Requirements

• degree in Cybersecurity, Information Technology, Computer Science, or equivalent practical experience.
• Experience in DLP administration, cybersecurity operations, security monitoring, or system support.
• Knowledge of DLP controls, data classification, sensitive-information detection, incident management, and change management.
• Ability to analyze alerts, case trends, logs, and system behavior and translate findings into policy improvements.
• Strong troubleshooting, communication, documentation, and stakeholder-management skills.
• Ability to handle sensitive information responsibly and provide on-call support when required.

Preferred Experience

• Hands-on experience with Microsoft Purview, Broadcom/Symantec DLP, Forcepoint DLP, Trellix DLP, Netskope, or a comparable platform.
• Hands on knowledge to support system patching, fixing vulnerability and other system support tasks.
• Familiarity with Microsoft 365, endpoint management, SIEM/SOAR, scripting, automation, and relevant security or DLP certifications.

Key Competencies

• Analytical problem-solving and sound risk judgment
• User focus, ownership, and disciplined follow-through
• Effective collaboration across technical and business teams

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