Account Manager

DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector. At the heart of an industry that quietly keeps the world connected, our technology-led platform empowers the key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.We deliver the most accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide-supporting developers, investors, and operators, including the world’s largest hyperscalers.

We’re looking for a driven and commercially focused Account Manager to join DC Byte and play a key role in retaining and growing our client base.

You’ll own the commercial relationship across a portfolio of customers, taking responsibility for renewals, account growth and long-term strategic relationships. Working closely with Customer Success, Sales, Research and Product, you’ll ensure we understand our customers’ priorities, identify commercial opportunities and act early where there is risk to retention. If you enjoy building trusted client relationships, uncovering growth opportunities and taking ownership of commercial outcomes in a recurring-revenue environment, this role is for you.

In this job, you will:

• own the commercial relationship across your portfolio, acting as the lead contact for renewals, growth and strategic account discussions
• take responsibility for the whole renewal process, ensuring contracts are renewed on time and addressing commercial or relationship risks early
• identify and develop upsell and cross-sell opportunities, including additional users, wider team adoption, new products and broader use cases
• build strong relationships with key stakeholders and decision-makers, developing a clear understanding of each customer’s priorities, budgets and strategic objectives
• create and execute account plans for key customers, identifying retention risks, growth opportunities and the actions required to strengthen the relationship
• work closely with Customer Success, using insight from platform usage, customer health, satisfaction and day-to-day interactions to inform commercial strategy
• act on qualified commercial opportunities identified by Customer Success and other internal teams, progressing them through to close
• lead conversations with customers where there is material renewal risk, dissatisfaction or a strategically important commercial issue
• maintain accurate customer, renewal and opportunity information in HubSpot, supporting reliable forecasting and effective portfolio management
• represent the voice of the customer internally, sharing commercial insight with Product, Research and other teams to strengthen DC Byte’s proposition and long-term customer relationships

The ideal candidate is:

• experienced in Account Management, Customer Success, Sales or a closely related commercial role within a B2B subscription business
• familiar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage
• experienced in owning client renewals, retention and ARR growth
• a strong relationship builder who can develop credibility with both day-to-day users and senior decision-makers
• commercially minded and confident identifying upsell, cross-sell and wider account-development opportunities
• able to understand customer objectives and translate them into a clear commercial account strategy
• confident managing renewal conversations, including negotiating commercials and addressing retention risk
• comfortable using CRM and customer data to manage pipelines, forecast accurately and prioritise activity; experience with HubSpot is an advantage
• highly organised, proactive and accountable, with the ability to manage a portfolio of customers and multiple commercial priorities
• collaborative and able to work effectively with Customer Success, Sales, Research and Product teams

In return, you'll receive from us:

• 25 days annual leave (excluding bank holidays), increasing up to 29 days
• Christmas Week closure
• Enhanced workplace pension with NEST - company matched contributions up to 5%
• Private health insurance with Vitality
• Generous anniversary rewards, including access to career coaching, vouchers for days out, and a holiday stipend
• Up to one month working remotely per year
• £150 stipend towards your home working setup
• Access to the Government Cycle Scheme
• Free coffee, tea, fruits, and snacks in the office