Manager, Analytics

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

- Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

- Share plan & other savings

Salary range (but not limited to):

109,900 - 134,300

Incentive plan

Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) - with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office !

What you'll do here:

• Provide leadership and build alignment across teams and organizational levels
• Develop in-depth business knowledge and translate business questions and complex data into clear insights, root-cause analysis and actionable recommendations that support business decisions
• Partner with stakeholders to define and monitor consistent business metrics, document calculation methods and build a shared understanding of results
• Identify improvement opportunities and assess the impact of operational changes, technology adoption and customer initiatives, clearly communicating recommendations, assumptions and limitations
• Lead strategic analytics initiatives supporting operational performance, customer experience, retention and growth, Commercial Insurance and incentive reporting, using approaches such as customer segmentation, predictive analytics and business modelling
• Own the analytics roadmap and request intake process, balancing recurring deliverables with strategic initiatives and communicating priorities, timelines, dependencies and delivery risks
• Coach and develop an analytics team with diverse skills, establish clear accountabilities, allocate work effectively and strengthen documentation, knowledge sharing and continuity of support
• Ensure reporting accuracy and reliability through documented business rules, validation, reconciliation, peer review and user acceptance testing, including during system and data-source changes
• Partner with Distribution, Operational Performance, Workforce Management, frontline managers, Human Resources, Finance and Technology to clarify business needs, align priorities and deliver coordinated analytics solutions

• Simplify and improve the reporting portfolio, reduce manual effort and duplication, and help business partners use insights effectively through communication, training and adoption monitoring

What you bring to the table:

• Bachelor’s degree in actuarial science, business management, finance, computer science, statistics, or related discipline
• 3+ years’ experience working in the financial industry, specifically insurance
• 5+ years’ experience managing teams
• Strong analytical judgement and strategic thinking, with the ability to assess data quality, investigate root causes and recommend actions that support measurable business improvements
• Skilled communicator, ability to interact with multiple teams and departments and adapt information to fit the audience
• Ability to communicate complex findings through concise business narratives, clear visualizations and recommendations tailored to operational leaders, technical partners and senior executives
• Strong technical and business judgement to challenge assumptions constructively, assess analytical approaches and translate business needs into practical solutions

• Strong planning and stakeholder management skills, with the ability to manage competing priorities, communicate trade-offs and maintain quality in a fast-paced, changing environment
• Advanced proficiency Excel, SQL, Power BI, MS Access

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!