Manager City Logistics Operations

Role overview

Managing overall logistics of cities or zones assigned across West Cairo. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. Taking ownership of staffing service levels and communication with stakeholders. Monitoring measuring and improving compliance and performance of riders/partners.

Whats on your plate

• Oversees and solves all daily logistics related operations
• Initiating leading and optimizing full order cycle in assigned cluster.
• Owns the communication with external suppliers.
• Supervise coach multiple rider supervisor and rider trainers.
• Set up SOPs policies and tools for safety/compliance of riders and partners.
• On-ground support in the coordination of marketing campaigns and activities across all brand entities.
• Responsible for cities rider experience and satisfaction score.
• Provide weekly updates to country management on projects & performance progress.
• Responsible for the cluster Acquisition targets
• Monitor cluster logistics SLA in alignment with the centralized acquisition team to fulfil the required riders per area
• Responsible for the suppliers performance management
• Responsible for the operational zone setup and special projects in alignment with the country logistics head.

Qualifications:

What did we order

• Bachelors Degree.
• 5-7 years of experience in food/grocery tech industry is highly preferred.
• Extensive experience in Data Analytics.
• Strong communication skills both written and verbal.
• People management skills: Experience of managing bigger group of people.
• Stakeholder management skills: Experience in dealing with cross-cultural team members and
• cross-functional teams.
• Ability to analyse data and derive insights from comprehensive data reports.
• Ability to deal with ambiguity work under pressure handle stress.

Remote Work:

No

Employment Type:

Contract