Manager, Supply Chain, (Distribution Centre)

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

The Manager, Supply Chain (Distribution Centre) owns the performance of the pandamart distribution centre that supplies foodpanda Bangladesh's dark stores. You will own the DC's outcomes and the decisions needed to improve them, leading the DC team and working with DP, B2B, PLB (Private Label) and regional teams to get the right stock to every store on time. Every point of fill rate and availability you gain shows up in CX, and every taka saved in DC cost goes straight to the bottom line.

Responsibilities

• Long-term Programmes: Define and execute robust long-term programmes for improving safety, CX, inventory accuracy and operational efficiency, and supporting growth.
• Strategic Leadership: Lead and inspire the warehouse operations team to ensure timely dispatch to stores, precise inventory management and optimised operational efficiency, in line with organisational goals.
• Process Innovation: Proactively identify and eliminate process bottlenecks, including in PLB packaging, using best practices and innovative solutions to enhance operational effectiveness and customer satisfaction.
• Financial Stewardship: Analyse detailed financial reports to identify trends, variances and opportunities for cost optimisation, providing insights to guide budgeting and resource allocation.
• Data-Driven Decision Making: Use data analytics to develop and monitor key performance metrics such as order accuracy, throughput and delivery timelines, driving continuous improvement and aligning team efforts with company objectives.
• SOP Management: Lead the review and enhancement of SOPs with cross-functional teams to ensure consistency, efficiency and adherence to best practice in warehouse operations and logistics.
• Team Development: Build, mentor and manage a high-performing operations team, fostering a culture of accountability, collaboration and continuous learning.
• Change Management: Drive scalability and innovation initiatives, such as integrating new technologies, expanding capacity and streamlining workflows, while managing change to minimise disruption.
• Customer-Centric Focus: Champion a customer-first approach, ensuring operational strategies improve CX and consistently meet or exceed SLAs.
• Compliance and Safety: Ensure all operations comply with relevant local regulatory requirements, food handling and safety protocols, cultivating a secure and compliant work environment.
• Continuous Improvement: Quantify inefficiencies from operational data and on-site observations, prioritise them, and apply the PDCA cycle to drive improvements.
• Key KPIs: DC fill rate, DC availability, DC blocked stock, DC stock adjustments and DC cost. Monitor and analyse KPIs daily and weekly, ensuring progress toward goals.
• Culture Building: Act as a culture builder, fostering a positive and high-performing work environment.

What you need to be successful

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering or a related field.
• 10+ years of progressive experience in supply chain and warehouse operations, ideally in grocery, FMCG, retail or e-commerce, including leading and developing large teams through supervisors.
• Proven success leading continuous improvement using Lean or Six Sigma.
• Strong analytical skills, with the ability to turn data into operational decisions.
• Proficient with WMS and ERP systems, with experience optimising their use.
• Experience in inventory management, cost control and safety compliance.
• PLB packaging or B2B fulfilment experience is an advantage.
• Self-motivated and proactive, comfortable with changing priorities in a fast-paced environment.
• Excellent communication with stakeholders at all levels, in Bengali and English.