Operations Lead - Local Shops

Summary
We are looking for an Operations Lead - NFV to join our team and be part of our growth. If youre a leader who is hungry for a new adventure a multinational workplace is waiting for you.
Whats On Our Plate

Team Management

•  Continuously track and check teams performance to ensure it is consistent with Internal KPIs objectives and timelines
•  Conduct periodic team briefings to maintain performance standards or address any changes in process flow
•  Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity

  
Process Optimization

•  Develop SOPs to manage workload and adhere to SLAs
•  Highlight key issues and areas of development to address with relevant internal stakeholders
•  Enrich offline databases for ease of use and scalability
• Vertical Migrations
•  Lead Vertical Migrations depending on suitability and enhanced customer experience
•  Create category trees and product listings based on research and experimentation
•  Work closely with Account Managers to collect relevant data from Partners
•  Monitor pre and post performance of migrated verticals and share insights
• Key Account Revamp
•  Collaborate with internal and external stakeholders to plan and execute Key Account recategorization assortment revamp and inventory accuracy
•  Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics

Streamlining Local and Regional Initiatives and Campaigns

•  Project manage by coordinating with internal stakeholders for planning implementation execution and monitoring
•  Organize training for new feature rollouts and content product advancements
•  Collate and share feedback on a regular basis to maintain content standards
• Content Guidelines and Quality Check
•  Ensuring guidelines and timelines are adhered for every campaign and project
•  QC procedures to safeguard talabat and partners interest and minimize
•  escalations
•  Minimize content-related order cancellations through regular spot checks and long-term fixes
• Opportunity Seeking
•  Analyze data to drive Customer acquisition conversion and retention with existing and new Partners
•  Curate local campaigns by identifying gaps in the trade calendar

Qualifications:

What do we order

•  Bachelors degree in any related field
•  3-5 years of experience as a Team Leader
•  Retail experience is a plus
•  Strong Leadership Skills
•  Analytical and organized problem-solving abilities
•  Ability to meet deadlines and work under pressure
•  Ability to multitask prioritize and manage time efficiently.
•  Very good knowledge of Microsoft Excel Word and Powerpoint
•  CMS system knowledge is a plus

Remote Work:

No

Employment Type:

Contract