Onsite Service Engineer - AI Data Center

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our On-Site Engineers (OSEs) play a critical role in supporting AI Server systems, providing hands-on maintenance, troubleshooting, and rapid recovery of Dell hardware and infrastructure solutions at customer locations. Working closely with customers and cross-functional teams, OSEs help ensure system uptime, reliability, and a high standard of service.

What you’ll achieve:

As an On-Site Service Engineer, you will provide on-site technical expertise to maintain system availability, troubleshoot complex hardware, firmware, and software issues, and drive rapid recovery during critical outages. You will work closely with customers and cross-functional teams to deliver reliable support, preventive maintenance, and continuous service improvements.

Join us to do the best work of your career and make a profound social impact as an Onsite Service Engineer on our team in Melbourne.

You will:

• Provide on-site technical support for AI Data Center Infrastructure, ensuring system reliability and minimal downtime.
• Troubleshoot complex hardware, firmware, and software issues, perform root cause analysis, and implement corrective actions.
• Perform corrective maintenance on AI Servers, including part replacements, firmware upgrades, system health checks, and Proactive Field Replacements (PFRs).
• Collaborate with engineering and customer teams to resolve critical issues and validate firmware updates.
• Identify recurring issues and recommend improvements to enhance service efficiency and system reliability.
• Provide technical guidance and documentation while serving as a trusted advisor on Dell AI and data center infrastructure.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 3 to 6 years of experience in technical support, field engineering, or data center support
• Strong ability to interpret system logs, diagnostic outputs, and performance data for troubleshooting and root cause analysis
• Clear verbal and written communication skills with a customer-focused, professional demeanour
• Flexibility to support overtime or alternative work schedules

• Ability to lift and move equipment up to 22kgs a valid driver’s license and reliable transportation

Desirable Requirements

• Associate or Bachelor’s degree in IT, Computer Engineering, or a related field
• Dell Proven Professional Certification, particularly Storage Technology Foundations, or other relevant Dell certifications
• Industry certifications such as CompTIA Network+/Server+, CCNA, VMware VCP, RHCSA/RHCE, ITIL, or Kubernetes CKA will be an added advantage
• Experience supporting enterprise data center, storage, networking, virtualization, Linux, or cloud environments will be an added advantage