Associate Director, AI Quality Engineering Lead, Quality Engineering in Transform

Connect to your Industry

Deloitte provides premium quality engineering services to a wide range of global clients, solving the most complex testing challenges on their most significant and highest-profile IT change programmes. Our team has grown rapidly over recent years and continues to do so, combining a wealth of deep industry knowledge with both business advisory experience and technical expertise.

Our proposition stands apart from our competitors as we are not purely delivery-focused. We pride ourselves on providing a consultative and strategic approach to quality engineering, leveraging cutting-edge technologies such as Artificial Intelligence (AI) and intelligent agents to deliver innovative, efficient, and high-value outcomes for our clients.

Want to work with the latest technologies, as part of a team helping international organisations transform their core business capabilities? Whether you’re working with AI-driven solutions, on-premise systems, Cloud technology, or custom-developed platforms, your expertise will help clients deliver continuous improvement and innovation, from initial design right through to implementation and optimisation.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

We are looking for talented and diverse Associate Directors who have experience in implementing AI and intelligent agents to transform quality engineering practices. You will play a pivotal role in modernising and optimising testing processes, ensuring that every aspect of testing on a project becomes more efficient and effective. This includes spearheading and leading our capabilities across technical testing, migration testing, automation, and AI-driven delivery.

You will also take responsibility for practice development activities such as developing new AI-enabled service offerings to take to market, leading thought leadership initiatives, and contributing to the management of our business. Working with leading clients and vendors across different landscapes, you will have the opportunity to drive the technical test strategy and implementation of AI and automation solutions for top-tier clients. This role will also enable you to continue developing senior relationships with client leaders and grow your leadership skills.

Responsibilities will include:

• Owning quality engineering service delivery for one or more of our clients, with a focus on integrating AI and intelligent agents into technical testing capabilities.
• Designing and implementing AI-driven test strategies and approaches for large, complex, or specialised client test delivery.
• Planning and managing client test delivery, ensuring the testing meets quality, time, and cost objectives while leveraging AI and automation to optimise processes.
• Providing expert advice on AI and automation tools, techniques, and frameworks, and embedding them effectively within testing activities.
• Reviewing test processes and practices, identifying opportunities for AI-driven enhancements, and coaching teams to adopt these innovations.
• Managing diverse teams within an inclusive team culture where people are recognised for their contributions.
• Leading teams internally, providing strategy, direction, and support for AI-enabled quality engineering initiatives.
• Building and maintaining key client stakeholder relationships and leading teams of Deloitte and client personnel.
• Taking responsibility for budgets (or portions of budgets), client deliverables, and billing.
• Leading the creation of discussion decks and client bid proposals, and participating in client orals during the client bid process.
• Acting as a role model, helping to develop and mentor junior resources.
• Contributing to Deloitte’s thought leadership in quality engineering, with a focus on AI and intelligent agents.

Connect to your skills and professional experience

To qualify for the role, candidates must have:

• Significant experience of leading a quality engineering team, either directly or in a professional services firm.
• Exceptional communication, presentation, business writing, and professional skills, including the ability to bridge both technical and business stakeholders.
• Proven experience in designing and implementing AI and intelligent agent solutions within the software development lifecycle (SDLC).
• Expertise in developing and deploying test automation frameworks, with a focus on AI-driven automation.
• Experience of working with offshore and/or nearshore teams.
• Strong experience in building and strengthening key client relationships.
• Knowledge of functional system testing, integration testing, user acceptance testing, and non-functional testing, including performance and automation.
• Proficiency in test management tools (such as JIRA, Azure DevOps, or X-Ray).
• Experience in responding to RfPs or participating in the client bid process.
• A track record of developing thought leadership materials or go-to-market propositions.
• Excellent interpersonal skills and a self-driven attitude.
• Strong leadership and management skills, with a focus on fostering innovation.
• Acute attention to detail and a passion for delivering high-quality outcomes.
• Comfort working in a fast-paced and often changeable client environment.
• Strong commercial awareness of how professional services firms and change/transformation programmes operate.

Additional desirable experience includes:

• ISTQB Advanced / Manager level or equivalent.
• ISTQB Certified Agile Tester qualification (or equivalent).
• Experience in administering test management tools (e.g., ALM, Xray for Jira, Zephyr).
• Familiarity with emerging AI technologies and their application in quality engineering.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Engineering, AI and Data

We lead transformation at the heart of our clients; re-engineering the core of our clients’ organisations, helping to unleash growth, and creating better futures for their customers, citizens and employees.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” - Dan, Technology and Transformation

"I get to work on projects that help clients in a sector I feel truly passionate about.” - Rhiannon, Technology and Transformation

“Everyone always says “it’s the people,” and that’s true. Working for a brand you feel proud of feels pretty good too. And you don’t have any stress about fitting into a particular stereotype, because there are so many different types of people in Deloitte Digital.” - Gillian, Technology and Transformation

Our hybrid working policy

You’ll be based in London or Manchester with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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