Business Analyst – Digital Platform Operations

Business Analyst – Digital Platform Operations

Creative & passionate? Join us!

As the volume and complexity of client data continues to grow, digital solutions play an increasingly important role in the work of tax advisors. Our platforms enable efficient and reliable data processing, allowing tax professionals to focus on analysis and advice. The role will support the ongoing maintenance of these solutions and contribute to their continuous improvement.

We’re looking for a Support Specialist to help run and improve our client-facing digital platforms. In this role, you’ll be the main contact between internal users, member firms, and our technical team, enabling close collaboration with member firms and clients. You’ll handle daily support tasks, keep our services running smoothly, ensure data accuracy, assist with onboarding, and translate business needs into clear, practical system changes.

Your next challenge

• Provide day-to-day application and system support, including incident and request handling.
• Investigate issues, identify root causes and help implement fixes or improvements.
• Support small changes from requirements gathering to user testing and go-live.
• Perform basic data checks, maintain accurate records and support reporting using Excel/SQL.
• Assist with client onboarding (access setup, data preparation, basic testing).
• Train and support users; maintain simple guides and documentation.
• Work closely with business and IT teams to ensure solutions meet user needs.

Your skills

• Essential

• 1–3 years’ experience in application support, business/data analysis or digital operations.
• Strong analytical and communication skills with a service-oriented mindset.
• Experience capturing user needs and documenting simple processes or requirements.
• Comfortable supporting user testing and tracking issues.
• Good knowledge of Microsoft tools and basic SQL/database concepts.
• Able to explain data and issues clearly to non-technical users.
• Proactive, pragmatic and improvement-minded; fluent in English.

• Desirable

• Experience with incident, problem and change management practices.
• Familiarity with service-management or delivery tools such as ServiceNow, Jira, Confluence or Azure DevOps.
• Experience with data visualisation tools such as Power BI.
• Understanding of APIs, data flows or system integrations.
• Experience coordinating client onboarding or working in a professional-services environment.

Experience: 1+ years