Assistant Manager - Procurement

Job Description:

Key responsibilities:

• Process and oversee purchase requisitions in Coupa, ensuring compliance with procurement policies.

• Coupa Supplier Enablement:

- Review and approve new supplier requests

- Perform due diligence reviews for new and existing suppliers, coordinating with business owners to collect and validate required information

- Provide end user support and training on new supplier requests.

• Coordinate contract administration processes, including document workflow management, contract renewal monitoring, and intake and assignment of new requests through Planner Board and LawVu systems

• Provide general procurement support for business users and suppliers, resolving routine inquiries and escalating complex issues appropriately

Stakeholder Alignment & Development - Cross-Functional Collaboration

• Coordinate with US-based procurement leadership to prioritize workload, clarify requirements, and escalate issues or risks in a timely manner
• Respond to basic business user and supplier inquiries with professionalism and accuracy, providing clear communication regarding procurement timelines and status
• Support procurement excellence by documenting workflows, identifying process improvement opportunities, and assisting with implementation of approved recommendations
• Participate in training and knowledge transfer activities to build analyst expertise and support organizational continuity
• Lead, coach, and develop procurement analysts through regular guidance, knowledge sharing, and performance feedback
• Allocate work, monitor capacity and priorities, and ensure service levels, accuracy, and turnaround commitments are achieved.
• Perform due diligence for new and existing suppliers, coordinating with business owners to validate required information.
• Review complex or high-risk transactions, provide approvals within authority, and ensure issues are escalated promptly.
• Maintain team readiness through cross-training, backup planning, and current process documentation.
• Implements process controls to ensure Operational Finance deliverables are achieved on an accurate and timely basis
• Reviews process documentation ensuring compliance to policies and audit requirements
• Effectively supervises the team and its deliverables including execution on key process performance indicators
• Identifies continuous process improvement initiatives and implements best practices to achieve operational efficiencies
• Effectively identifies risk and manages escalations with key stakeholders where process deficiencies are identified
• Engage stakeholders to clarify requirements, set expectations, and address concerns with the Operations Manager

Procurement Operations:

• Oversee purchase requisitions, supplier requests, supplier enablement, and due diligence activities in Coupa.
• Ensure supplier information and supporting documentation are complete, accurate, and compliant before approval.
• Coordinate contract workflows, renewals, and request intake through Planner Board and LawVu.
• Provide functional guidance to business users and suppliers, resolving complex operational queries.

Governance, Controls and Reporting:

• Own adherence to Standard Operating Procedures, procurement policies, controls, and audit requirements.
• Monitor quality and control results, identify exceptions or root causes, and implement corrective actions.
• Conduct due diligence supplier research and documentation support, including supplier background checks, compliance verification, and documentation collection
• Validate recurring operational, compliance, governance, and performance reports before circulation.
• Support internal, external, and client audits through timely evidence, documentation, and process traceability.

Stakeholder Management and Improvement

• Act as the primary operational contact for stakeholders, providing clear updates on priorities, risks, and service performance.
• Partner with the Operations Manager and cross-functional teams to resolve escalations and manage changing business priorities.
• Identify and implement process improvements, standardization, automation, and control enhancements.
• Support change implementation, user training, and adoption of procurement systems and processes.

Skills and Capabilities:

• Proven team leadership, work allocation, coaching, and performance-management capability in an operations environment.
• Strong knowledge of procurement operations, supplier onboarding, procure-to-pay controls, contract administration, and audit support.
• Proficiency in Microsoft Excel for operational analysis, reporting, reconciliations, and performance tracking.
• Clear written and verbal English communication, with confidence engaging US-based stakeholders across time zones.
• Strong problem-solving and decision-making skills, including root-cause analysis and risk-based escalation.
• Customer-focused, organized, and able to manage competing deadlines in a high-volume, distributed environment.
• Availability to work aligned with US Eastern Time Zone hours.

What we’re looking for:

• B.Com, M.Com, MBA, or equivalent qualification in procurement, finance, supply chain, or a related discipline.
• 10 to 12 years of relevant experience, including at least 2 years leading a team or coordinating operational delivery.
• Hands-on experience with Coupa or another procure-to-pay/eProcurement platform; supplier enablement and compliance experience preferred.
• Exposure to Microsoft Dynamics 365 or another ERP environment, particularly supplier, purchasing, or invoice workflows, is an advantage.

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