Graduate Trainee – Online Reputation Management (ORM)

Job Description:

Key Responsibilities:

• Monitor and review user comments, suggestions, feedback, and complaints across social media handles and digital platforms, both manually and through ORM tools.

• Respond promptly to negative comments and complaints within defined turnaround time to ensure a positive user experience.

• Build brand awareness by addressing user queries and maintaining positive online perceptions.

• Acknowledge compliments and highlights positive feedback on brand social media pages and utilizes social listening tools effectively for monitoring and response management.

• Categorize data and prepare daily, weekly, and monthly ORM performance reports.

• Analyze audience feedback and provide insights to help improve brand positioning and customer experience.

Eligibility Criteria

• Graduate or UGC-approved Diploma holder in Mass Media, Marketing Communication, Advertising, or related fields.

• Strong written and verbal communication skills.

• Proficiency in MS Office (Word, Excel, PowerPoint).

• Willingness to learn, attention to detail, and ability to work in a fast-paced environment.

Preferred Skills

• Good interpersonal and coordination skills.

• Ability to multitask and manage deadlines.

What We Offer

• Structured training and mentorship.

• Exposure leading brands and integrated communication campaigns.

• Opportunity to learn from industry professionals.

• Potential for full-time conversion based on performance and business requirements.

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