Application Support Engineering Associate Director

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Associate Director, AI Enablement & Automation leads the use of AI and automation across client onboarding and provisioning for DTCC's Client Interfaces (CI) platform. The role sits in the CI End-to-End (E2E) Delivery Squad, the single front door for onboarding and changes across CDTS, MCD, MQ, Kafka, SFTP/Files, API, SWIFT and FIX.

The leader turns manual, team-by-team provisioning into a standardized, automation-ready process. They apply AI to the squad's own work: intake, planning, status reporting and knowledge sharing. They partner with capability and automation teams, who own building platform automation.

Your Primary Responsibilities:

• Manage and direct deep analysis to identify potential failure points and implement controls to mitigate future failures
• Manage and direct analysis of multiple application alert trends, providing business impact and analysis to teams while recommending solutions to minimize future occurrences
• Ensure reviews of runbooks with stakeholders are executed according to stated policy requirements
• Collaborate with Client Facing teams to provide answers to application issues
• Validate accuracy and timeliness of responses to requests for information
• Coordinate the execution of Disaster Recovery scripts being implemented in response to planned and unplanned outages, ensuring appropriate steps are documented
• Assign team members to participate in internal reviews and validations of support and Non-Functional Requirements during the development phase of an application
• Schedule and track all cert renewals/service account password changes
• Participate and approve "Permit to Operate" of new products/applications
• Serve as point of contact for critical issues and escalate to appropriate teams as necessary while providing updates to management
• Support an environment to ensure employees understand how their efforts contribute to overall business strategy
• Manage the day-to-day activities of the team and specific deliverables, across multiple locations
• Support the coaching, mentoring and development of team members
• Mitigates risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• AI / GenAI: Python, LLMs, Agentic AI, LangChain, LangGraph, RAG, MCP, Prompt Engineering, Function Calling
• Agent Engineering: Multi-Agent Systems, Agent Orchestration, Stateful Workflows, Human-in-the-loop, AI Guardrails
• AI Evaluation & Quality: LLM-as-a-Judge, Agent Evaluation, AI Evaluation Frameworks, AI Reliability, Automated Testing, Static Code Analysis
• Backend & Integration: FastAPI, REST APIs, Microservices, API Integration, Distributed Systems
• Cloud & DevOps: AWS, AWS Fargate, CI/CD, Git
• Data & AI Tools: FAISS, Vector Databases, Ollama, GitHub Copilot
• AI Operations & Automation: AI Observability, Workflow Automation, Process Automation
• Highlights the expected benefits of new actions and strategies to help others overcome fears of change.
• Fosters a culture where honesty and transparency are expected.
• Proactively seeks feedback from others on his/her own performance.
• Ensures that regular feedback is given in a constructive and behaviorally oriented manner.
• Supports an environment where individuals are respected for their contributions.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.