Asesor de Atención a Agencias Bilingue para Call Center -HotelDO

Despegar • Spanish: C1 • Travel & Tourism • Travel Agencies • Bachelor's Degree • 2 months ago
Apply now
Similar jobs
416,170open jobs
14,263companies
60,381added this week
Browse all
Location
In office (Cancún)
Employment
Full-Time
Overview
Company
Impact
Profile match

Despegar

Founded in 1999 and headquartered in Miami, Florida, Despegar is an online travel company. Them company accommodates travelers in and around Latin American by providing resources for options for airlines, lodging, car rentals, activities, and oth...
despegar.com • Tlaquepaque • Puebla • Ecatepec • Rio de Janeiro • Guadalajara • Travel & Tourism • Travel Technology • Travel Agencies • 1001-5000 employees

Principales Funciones

    • Atender y dar seguimiento a las solicitudes de agencias de viajes asociadas (cotizaciones, reservaciones, modificaciones y cancelaciones).

    • Mantener comunicación constante y proactiva con las agencias del portafolio asignado vía correo electrónico, teléfono y plataformas digitales.

    • Gestionar y actualizar la información de cuentas en el CRM corporativo (registro de interacciones, oportunidades y estatus de agencias).

    • Apoyar en la resolución de incidencias operativas, coordinando con las áreas internas correspondientes para garantizar la satisfacción del cliente.

    • Mantener actualizada la base de datos de agencias y contactos clave.

    • Cumplir con los indicadores de servicio (tiempos de respuesta, satisfacción del cliente, activación de agencias, entre otros).

Habilidades y Competencias

  • Licenciatura en: Administración de Empresas, Turismo, Comercio Internacional, Marketing, Relaciones Comerciales o afín.

  • Inglés Avanzado

  • Recién egresado

  • Se valora experiencia en prácticas profesionales o servicio social en áreas comerciales, turismo o atención a clientes.

  • Manejo de paquetería Office (Excel, Word, PowerPoint) - nivel básico-intermedio.

  • Conocimiento básico de herramientas CRM (Salesforce, HubSpot o similares) - deseable.

  • Conocimiento general de la industria turística y agencias de viajes - deseable.

  • Manejo básico de plataformas digitales de comunicación (Google Workspace, Microsoft Teams, Zoom).

Free account
Stop reading job ads. Get the ones that fit.
One free account turns this page into a shortlist built around your stack, your level and your pay.
Match on every job. Stack, seniority, pay and location, scored against your profile.
416,170 open roles. Read straight off company career pages, refreshed every day.
Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
Create a free account
Free forever. No card. Under a minute.

Your match

How well do you fit this role?
Two answers are enough for a real match. No account needed.
Check my fit
Answers stay in this browser until you create an account.

Recommended for you based on this role

Similar stack
Same company
Cancún
Remote/Hybrid • Full-Time • Australia
Management
Asana
Google Workspace
Marketing
Salesforce
Apply
Remote/Hybrid • 5+ years exp • Bachelor's Degree
AI/ML
Copilot
Claude
ChatGPT
Marketing
Salesforce
Apply
Remote/Hybrid • 1+ year exp
Marketing
Salesforce
Apply
$61k – $113k per year • In office • Full-Time • 5+ years exp • Bachelor's Degree • United States
Management
Outlook
Marketing
Salesforce
Apply
$69k – $121k per year • In office • Full-Time • 3+ years exp • Bachelor's Degree • United States
Analytics
Microsoft Excel
Management
Microsoft Teams
Apply
Remote/Hybrid • Full-Time • Bachelor's Degree • Buenos Aires
Python
SQL
AI/ML
NLP
LLM
Analytics
Power BI
ETL/ELT
Apply
≈ $14k – $130k per year (Estimated) • In office • Full-Time • Bachelor's Degree • Monterrey
Apply
In office • Full-Time • Cancún
Apply
≈ $20k – $55k per year (Estimated) • Remote/Hybrid • Full-Time • 2+ years exp • Buenos Aires
JavaScript
SQL
Analytics
A/B Testing
Apply
≈ $40k – $93k per year (Estimated) • Remote/Hybrid • Full-Time • Buenos Aires
SQL
Analytics
Power BI
QlikSense
Apply
In office • Full-Time • Cancún
Apply
Installer 4 days ago
In office • Full-Time • Cancún
Apply
≈ $18k – $163k per year (Estimated) • In office • Part-Time • Cancún
Apply
≈ $45k – $114k per year (Estimated) • In office • Full-Time • Cancún
Python
JavaScript
C#
Node JS
C#
.NET
Frontend
Vue.js
Nuxt.js
React.js
DevOps
Azure
CI/CD
Git
AWS
Docker
Kubernetes
Apply
Market Associate II 7 days ago
≈ $27k – $67k per year (Estimated) • Remote/Hybrid • Full-Time • Cancún
Management
Google Workspace
Apply
See all jobs
This is one of many
416,170 more open roles from verified company boards, updated every day.
Browse all jobs Get matched roles