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Customer Process Senior Analyst

Despegar • Spanish: C1 • Travel Agencies • Travel Technology • SQL • Power BI • QlikSense • 1 month ago
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Salary
≈ $36k – $82k per year (Estimated)
Location
Hybrid (Buenos Aires, Argentina)
Seniority
Senior
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 27, 2026. First seen by Alion on Sep 4, 2026. Despegar scores A on the Alion truth index.

Overview
Company
Impact
Profile match

Despegar

Despegar is a Latin American online travel company that sells flights, hotels, vacation packages, car rentals and activities through its Despegar and Decolar websites and apps. It serves travelers across Argentina, Brazil, Mexico, Colombia, Chile and other countries in the region and also runs B2B travel distribution for agencies and partners. Founded in 1999, the company is headquartered in Buenos Aires, Argentina.
despegar.com • HQ: Buenos Aires, Argentina • Travel Technology • Travel Agencies • 1001-5000 employees • Est. 1999
Tech stack of Despegar
Backed by Accel, Insight Partners, Sequoia Capital

Principales responsabilidades

  • Diseñar y optimizar el flujo de atención de agencias B2B (desde contacto inicial hasta resolución)
  • Detectar oportunidades de mejora en los procesos internos y ejecutarlas
  • Trabajar con sistemas CRM y herramientas operativas
  • Documentar procesos y construir herramientas para operación

Lo que buscamos

  • Formación en Ingeniería Industrial o carreras afines.
  • Experiencia en optimización de procesos y mejora continua
  • Conocimiento de CRMs y automatización de workflows
  • Capacidad de mapear procesos end-to-end y detectar ineficiencias
  • Uso de herramientas de IA
  • Manejo avanzado de SQL
  • Manejo de PowerBI, Tableau, QlikSense (deseable)
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