Customer Process Senior Analyst
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Salary
≈ $40k – $92k per year (Estimated)
Location
Remote/Hybrid (Buenos Aires, Argentina)
Seniority
Senior
Employment
Full-Time
Overview
Company
Impact
Profile match
Founded in 1999 and headquartered in Miami, Florida, Despegar is an online travel company. Them company accommodates travelers in and around Latin American by providing resources for options for airlines, lodging, car rentals, activities, and oth...
Principales responsabilidades
- Diseñar y optimizar el flujo de atención de agencias B2B (desde contacto inicial hasta resolución)
- Detectar oportunidades de mejora en los procesos internos y ejecutarlas
- Trabajar con sistemas CRM y herramientas operativas
- Documentar procesos y construir herramientas para operación
Lo que buscamos
- Formación en Ingeniería Industrial o carreras afines.
- Experiencia en optimización de procesos y mejora continua
- Conocimiento de CRMs y automatización de workflows
- Capacidad de mapear procesos end-to-end y detectar ineficiencias
- Uso de herramientas de IA
- Manejo avanzado de SQL
- Manejo de PowerBI, Tableau, QlikSense (deseable)
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