Hotel Reservations Coordinator – Remote

Position Overview

We are seeking organized, customer-focused individuals to assist clients with lodging research, reservation planning, and accommodation-related needs. The Lodging Reservations Coordinator helps clients explore hotels, resorts, and other accommodation options while providing attentive service throughout the reservation process.

This role is a good fit for someone who enjoys researching destinations, comparing options, communicating with clients, and keeping important details organized. Training and access to reservation resources are provided.

Key Responsibilities

• Research hotels, resorts, and lodging options according to client preferences, dates, and budgets
• Assist clients in comparing available accommodations and reservation options
• Coordinate lodging reservations and related booking details
• Review reservation information for accuracy and completeness
• Communicate confirmations, updates, and important information to clients
• Assist with changes or questions related to existing reservations
• Maintain organized records of client preferences and booking details
• Utilize online reservation platforms and industry resources
• Research property amenities, locations, and available services
• Provide professional and responsive client support throughout the planning process
• Follow established booking procedures and documentation requirements

Qualifications

• Strong written and verbal communication skills
• Customer-service-oriented approach
• Excellent organization and attention to detail
• Comfortable researching and comparing options online
• Ability to manage multiple client requests and follow up consistently
• Comfortable working independently in a remote environment
• Basic computer and internet proficiency
• Willingness to learn reservation systems and booking procedures
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required
• Must be 18 years of age or older
• Reliable computer and internet access