IT Support Technician.

Development Alternatives seeks a skilled IT Support Technician with strong technical troubleshooting skills and a solid foundation in information technology principles. This role requires at least two years of experience in providing support and resolving IT-related issues. The ideal candidate holds a Bachelors or Masters degree in IT, Software Engineering, or Computer Science and possesses practical experience with data collection platforms, website design and development, and database management such as MySQL or SQL Server. The technician applies strong networking and problem-solving abilities to ensure smooth operation of IT systems and infrastructure. The IT Support Technician operates as an individual contributor to maintain, troubleshoot, and optimize the companys IT environment. This role involves diagnosing and resolving hardware, software, and networking issues, supporting end-user needs, and assisting with data platform integrations. The technician collaborates with other departments to enhance IT services and document technical procedures. Although this role does not involve managing a team, it requires excellent autonomy and effective communication to deliver timely IT solutions for Development Alternatives.
Responsibilities

• Provide first-line technical support for software, hardware, networks, and IT systems to internal users.
• Diagnose, troubleshoot, and resolve technical issues related to operating systems, applications, and networking equipment.
• Install, configure, and maintain computer systems, peripheral devices, and software applications.
• Support data collection platforms and dashboards, ensuring proper functionality and accessibility for users.
• Assist in the design, development, and upkeep of company websites and web-related services.
• Manage and optimize database systems such as MySQL or SQL Server, including monitoring performance and backups.
• Identify and document recurring issues or known errors to improve support efficiency and knowledge base.
• Collaborate with cross-functional teams to implement IT projects and upgrades effectively.
• Maintain network infrastructure, including switches, routers, and firewalls, to ensure consistent connectivity.
• Perform preventive maintenance on systems and networks to minimize downtime and security risks.
• Respond promptly to user requests, providing clear explanations and instructions to non-technical staff.
• Maintain inventory of IT equipment and software licenses with accurate records.
• Stay informed on emerging technologies and recommend appropriate improvements to IT processes.