Desktop Support

On behalf of our client, Robert Half is seeking a Desktop Support specialist for a contract position based on-site in Calgary, AB. This role is focused on delivering responsive support to office users in a fast-paced environment. The successful candidate will act as the primary contact for technical issues, ensuring consistent and effective support for all desktop and end-user technology needs. Job Responsibilities Act as the main point of contact for IT support for approximately 80 office-based employees.Deliver deskside and remote assistance for users within a corporate office setting.Diagnose and resolve issues related to hardware, software, printers, mobile devices, and network connectivity.Support and troubleshoot Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.Manage user accounts and access through Active Directory, including password resets and access requests.Track and resolve incidents using a ticketing platform, ensuring accurate documentation throughout the process.Configure, deploy, image, and maintain both Windows and Mac devices for end users.Provide support for meeting room and video conferencing technologies.Set up equipment, manage workstation installations, and coordinate office moves or changes as needed.Work collaboratively with infrastructure and networking teams to address complex IT issues.Maintain records for hardware inventory and asset tracking, supporting lifecycle management activities.Identify opportunities to enhance the end-user technology experience and streamline support processes. Job Requirements Minimum of 5 years of experience delivering hands-on IT support in a corporate or professional services environment.Demonstrated skill in troubleshooting printers, peripherals, mobile devices, and user applications.Advanced understanding of Microsoft 365 suite and Active Directory administration.Experience using ticketing systems such as ServiceNow, Jira Service Management, Freshservice, or Zendesk.Proficiency in deploying, imaging, and supporting Windows devices; exposure to Mac support in a business context.Familiarity with supporting conference room and collaboration technologies.Strong analytical and problem-solving abilities, with capacity to independently resolve technical issues.Effective verbal and written communication skills, with a focus on delivering attentive service to users at all organizational levels.Experience supporting executive or VIP users and handling hardware refreshes or office moves is considered beneficial.Background in supporting users within consulting, legal, accounting, engineering, or similar environments is valued.